Travel Reservations Jobs description
Travel reservation agents perform functions as varied as selling tickets, confirming reservations, checking baggage, and providing tourists with useful travel information.Travel reservation agents usually work in large reservation centers, answering telephone or email inquiries and offering suggestions and information about travel arrangements, such as routes, schedules, rates, and types of accommodation. In travel reservations, agents quote fares and room rates, provide travel information, and make and confirm transportation and hotel reservations. Most use proprietary networks to obtain information needed to make, change, or cancel reservations for customers.
Most travel reservation agents work for large hotel chains or airlines. They are sometimes known as passenger service agents, passenger booking clerks, reservation clerks, airport service agents, ticket clerks, or ticket sellers. They work in airports, train stations, and bus stations, selling tickets, assigning seats to passengers, and checking baggage. Additionally, they may answer inquiries and give directions, examine passports and visas, or check in pets. They may be required assist customers who have trouble operating self-service ticket printing machines. They may also work in airport terminals, assisting passengers boarding airplanes.
Many travel reservation agents are employed by membership organizations. They plan trips, calculate mileage, and offer travel suggestions, such as the best route from the point of origin to the destination, to club members. They may prepare an itinerary indicating points of interest, restaurants, overnight accommodations, and availability of emergency services during a trip. They may also make rental car, hotel, and restaurant reservations for club members.
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