Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in New York City, NY
View more jobs in New York

Job Details

We're Sorry..

The job you clicked on has expired or has been removed and is no longer available. The original listing can be found at the bottom of the page for your reference.

New Search

Senior Reservations Agent

This job is expired..
Location
USA-NY-New York City

Profile

Senior Reservations Agent','OPE01GP8','1-3 Episcopiei St., District 1','','Bucharest','10292','!*!What will it be like to work for this **MEMBERS ONLY**SIGN UP NOW***. Brand?One of the most recognized names in the industry, **MEMBERS ONLY**SIGN UP NOW***. Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with **MEMBERS ONLY**SIGN UP NOW***. Hotels & Resorts. Because it’s with **MEMBERS ONLY**SIGN UP NOW***. Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?
As Senior Reservations Agent, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Senior Reservations Agent will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist in the day-to-day operations of the Reservations Department

Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue

Produce quotations and written confirmation to all clients

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction

Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork

Assist in the recruiting, managing, training and developing of the Reservation team.','!*!What are we looking for?
A Senior Reservations Agent serving **MEMBERS ONLY**SIGN UP NOW***. Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

Previous experience in the Reservations/Sales function within the hotel/leisure sector

Relevant degree or other qualification in a business disciplineWhat benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The **MEMBERS ONLY**SIGN UP NOW***. Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by **MEMBERS ONLY**SIGN UP NOW***. Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like **MEMBERS ONLY**SIGN UP NOW***. Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by **MEMBERS ONLY**SIGN UP NOW***. Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like **MEMBERS ONLY**SIGN UP NOW***. Worldwide.Learn more now about **MEMBERS ONLY**SIGN UP NOW***. Hotels & Resorts --- the global leader of hospitality.More than 500 locations and nearly 200,000 rooms across six continentsInnovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest oomsFlagship brand of **MEMBERS ONLY**SIGN UP NOW***. Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one global brand awareness in the hospitality industry','','Revenue Management','Full-time','Senior Reservations Agent

Company info

Hilton
Website : http://www3.hilton.com/

Company Profile
With more than 540 locations in 78 countries, Hilton provides an authentic and contemporary experience for our guests worldwide. Our guest rooms feature a smart, functional design plus thoughtful amenities. And our Request Upon Arrival service ensures that your room will be unique to your specifications from the moment you check in.