Responsible for all room reservations aspects for groups, to monitor and manage group room blocks with the Resort inventory; as well as, ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, and Director of Revenue Management are aware of any and all communication regarding group blocks.
Process all group turn-overs:
making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes.
Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.
Run daily reports:
Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers
Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations.
KNOWLEDGE AND SKILLS
One year previous reservations experience
Knowledge of Operations front/back of house.
Skills and Abilities:
Excellent reading, writing & oral proficiency in the English Language. Proficient in Microsoft Word, Excel, Internet, Lotus Notes and Delphi.
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Four Seasons Hotels and Resorts, 1165 Leslie Street, Toronto, Ontario M3C 2K8, Canada