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Travel Agency Manager

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Emeryville, CA
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Come join AAA Northern California, Nevada & Utah, a company where you can be a part of a 100 year tradition where as an employee with unique talents and experiences you would be an integral part of helping to shape the future and direction of the Company.
AAA focuses on diversity, community involvement, volunteerism, wellness and global and environmental responsibility. While the brand has been built around our Emergency Roadside Services, we also offer insurance products and travel services to our valued members.
The Travel Agency Manager
drives and designs programs that offer effective interventions, training and tools to enhance AAA’s Travel sales performance and growth. Leads a team of sales coaches that provide the AAA sales staff with advice on communicating product, policy and sales information to improve effectiveness. Augments local management when needed. Provides a dotted line management of sales staff in order to improve the company’s ability to achieve performance and growth targets. Looks for opportunities to improve performance and provides appropriate interventions to improve sales.
Knowledge, Skills & Abilities
Understands current processes and workflow to better enhance sales productivity
Business insight and entrepreneurial drive
Demonstrated track record of business decision making/planning and leadership
P&L accountability and/or progressively responsible revenue/expense accountability
Demonstrated ability to develop and execute strategic business plans
Demonstrated ability to drive integrated marketing communications, brand management, advertising and promotional strategies
Demonstrated ability to implement seamless customer experience initiatives across branch-level, call center, and internet channels
Ability to manage strategic alliances with external partners
Strong negotiation skills
Ability to manage continuous process improvement
Strong problem-solving, quantitative and analytical skills and proven ability to make data based decisions
Proven strong leadership capabilities
Excellent writing and communication skills
Ability to manage in a remote and distributed work environment
Ability to drive results while dealing with ambiguity
Highly developed people coaching and mentoring skills
Education & Experience
Bachelor's degree in related area or an equivalent combination of education and experience required
8 – 10 years in a management level or progressively responsible leadership position, to include broad knowledge of sales and/or retail operations, product management, and/or marketing required
At least 5 years of experience managing in a P&L environment of at least 15M required
Certification(s) and/or licensure(s) in Life insurance and P&C insurance required (not prerequisite)
Certified Travel Agent
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Company info

AAA Northern California, Nevada & Utah.
Website :

Company Profile
The California State Automobile Association and its affiliates offer a wide array of automotive, travel, insurance and financial services to nearly 6 million AAA members in nine western states. AAA has been a leader and advocate for the safety and security of all travelers since it was founded more than 100 years ago.