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Reservations Manager

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Phoenix, AZ
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The Reservations Manager is responsible for the leadership and management of all aspects of revenue generation within the Reservations department to include training, coaching, mentoring, cultivating and motivating a team of professionals to effectively maximize profit for the hotel.
Ability to enforce and model all hotel standards, policies, and procedures with associates
Ability to prioritize and organize work assignments; delegate responsibilities effectively
Ability to lead and direct performance of departmental associates and follow through with corrections where needed
Ability to analyze and resolve problems while exercising good judgment and maintaining the best interest of the hotel
Ability to maintain and protect the confidentiality of all guest and hotel information
Ability to effectively sell the property
Ability to read and interpret relevant reports and other sources of data
Ability to effectively measure department performance and devise action steps to achieve financial or other objectives
Ability to effectively motivate department associates and reach/exceed departmental goals
Ability to effectively interact and respond to all levels of associates within the hotel in a calm objective manner
Ability to perform all required job duties within the department and scope of the position
Ability to scan data entered to ensure accuracy of records, self-audit and audit other’s work
Maintain complete knowledge of all hotel services/features and hours of operation
Maintain high level of knowledge of the competition’s product
Attend designated meetings which may require travel
Prepare, lead, and attend designated internal or other job related meetings; the desired goal should be reached
Work in conjunction with other departments to create, educate staff, strategize, and promote packages, promotions, daily rates, inventory management, and events
Work effectively with all departmental vendors, portfolio properties, and corporate office members
Develop relationships with other industry professionals to create awareness of hotel in community/region
Maintain and monitor departmental expenses and checkbook(s)
Provide support in managing GDS and SynXis inventory; maintain/load rates and information to ensure the accuracy of distribution channels (information, pricing, inclusions, restrictions, etc.)
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Create a culture of direct sales using call criteria, conversion and ultimately revenue generation as the measure of success by providing continuous coaching, rewards and recognition as the catalyst, which drives this culture
Ability to create and distribute departmental reports
Other duties may be assigned by the Director of Revenue Optimization, Corporate office, or senior member of management
Ensure all associates meet the requirements of their job description
Ability to perform clerical and/or administrative work as necessary
Ensure guest calls are answered in accordance to the departmental standards
Ensure a quick and appropriate response to guest emails with impeccable communication,
Crafting the ultimate guest experience using the Aspire tools, while accurately inputting and accessing data in a computer in a timely manner
Ability to identify, research, resolve, and communicate issues (including those relating to guests) and requests with expedient follow up if necessary
Meet departmental statistical requirements
Required Qualifications
Impeccable verbal and written communication skills
3 years previous associate management experience
Computer proficiency and navigation with Microsoft Office, Outlook, Word, Excel and department specific programs
Possess the ability to work independently, as a contributing team member, and problem solve
Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
Strong listening skills
Knowledge of mathematics
Ability to work in a changing environment
Flexible schedule including weekends, evening/early morning hours and holidays
Preferred Qualifications

Company info

Destination Hotels & Resorts, Inc.
Website :

Company Profile
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's fifth largest independent management company with more than 6,500 employees, over 7,000 guest rooms, and more than $1.7 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring an owner's perspective to the hotel management business. Destination Hotels & Resorts is one of the industry's leaders in the management and marketing of high-quality independent properties, many of which we successfully converted from major brand affiliations. Over the years, Destination Hotels & Resorts has grown to be the fifth largest independent management company in the United States, managing a portfolio in excess of a billion dollars.