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Reservations Coordinator~ Baltimore

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Reservations Coordinator~ Baltimore
Job ID #
Position Title
Reservations Coordinator~ Baltimore
MD - Baltimore
Functional Area
Administrative Services
Business Unit
Carlson Hotels Managed
Employment Type
Full Time Regular
Education Required
A - Not Indicated
Experience Required
1 - 3 years
Relocation Provided
Position Description
Responsibilities include, but not limited to:
Insures that all VIP requests are handled appropriately
¨ Controls rate availability by blocking groups and using forecasts to change rates and blocked status
* Handle all telephone and email enquiries for the hotel (HDBM) accommodation, ensuring high quality communication at all times
* Manage Opera to ensure all bookings are entered correctly, with accurate rates and invoicing details
* Ensure excellent communication is established and maintained with colleagues in Operations department to ensure a seamless guest experience, including Front Office, Housekeeping, and Food and Beverage Teams
¨ Communicates with the sales staff and clients regarding group needs (Rooming list and individual reservations).
¨ Liaison between property and meeting planner on blocks and pick-ups
¨ Supports the Revenue /Yield management process
¨ Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Ensure Housing Method is accurate in Opera relative to group contracts
Create posting master for group block in Opera
Ensure Housing Method is accurate in CHW Express
Confirm Market Code in Opera
Confirm Group Profile Update in Opera
Change appropriate room types in CHW Express to Hotel Book Only
Process Travel agents Commissions monthly in order to expedite payments
Process Star Report information weekly (Tuesdays)
Position Requirements
Prior reervations and/or guest service experience required
Excellent verbal and written communication skills, a plus
10-day forecasting experience, a plus
Sales and upselling skills, preferred
Ability to foster teamwork, a plus
Basic computer skills needed
Ability to think critically, a plus

Company info

Carlson Companies, Inc.
Website :