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Reservations Coordinator

This job is expired..
Location
Boston, MA
1 hit(s)  

Profile

Set in downtown Boston, the Omni Parker House is the oldest
operating hotel in the country, with 551 guest rooms and 23,000
square feet of meeting and banquet space.
The purpose of this position is to maximize Rooms Department
profitability and guest experience ratings (Medallia, JD Power and
social media) by matching future reservations with expected room
types and remaining in contact with guests prior to their arrival.
• Review all reservations with comments and contact the
customer at time of booking or immediately following.

Match guest expectations with assigned room and bedding types plus
requested amenities, features and services.
• Knowledge of
hotel services and events.
• Monitor phone calls and
assist associates as needed.
• Attend Daily Arrivals
Meeting and Monthly Issue Prevention Meeting.

Complete all special projects assigned by management.
• Track lost revenue opportunities- no show, cancellations,
attrition and early departure fees.
Requirements
Must have customer service and hotel experience
Be familiar with the
inter-relationships with the different
departments.
Must be
able to speak, read, write and understand the primary language(s)
used in the workplace
Must
be able to read and write to facilitate the communication
process.
Requires
excellent communication skills, both verbal and written.
Must
possess basic computational ability.
Most work
tasks are performed indoors.Temperature is moderate and controlled by hotel environmental
systems.
Must be
able to stand and exert well-paced mobility for up to 6 hours in
length
Must be
able to exert well-paced ability in limited space.
Requires
grasping, writing, standing, sitting, walking, repetitive motions,
bending, climbing, listening and hearing ability and visual
acuity.
Talking
and hearing occur continuously in the process of communicating with
guests, supervisors and other employees
Vision
occurs continuously with the most common visual functions being those
of near vision and depth perception.
Must be
able to handle guest requests and complaints.
Requires
manual dexterity to use and operate all necessary
equipment.
Reservations Coordinator

Company info

Omni San Francisco Hotel
Phone : (617) 227-8600
Website : http://www.omnihotels.com/