Set in downtown Boston, the Omni Parker House is the oldest
operating hotel in the country, with 551 guest rooms and 23,000
square feet of meeting and banquet space.
The purpose of this position is to maximize Rooms Department
profitability and guest experience ratings (Medallia, JD Power and
social media) by matching future reservations with expected room
types and remaining in contact with guests prior to their arrival.
• Review all reservations with comments and contact the
customer at time of booking or immediately following.
Match guest expectations with assigned room and bedding types plus
requested amenities, features and services.
• Knowledge of
hotel services and events.
• Monitor phone calls and
assist associates as needed.
• Attend Daily Arrivals
Meeting and Monthly Issue Prevention Meeting.
Complete all special projects assigned by management.
• Track lost revenue opportunities- no show, cancellations,
attrition and early departure fees.
Must have customer service and hotel experience
Be familiar with the
inter-relationships with the different
able to speak, read, write and understand the primary language(s)
used in the workplace
be able to read and write to facilitate the communication
excellent communication skills, both verbal and written.
possess basic computational ability.
tasks are performed indoors.Temperature is moderate and controlled by hotel environmental
able to stand and exert well-paced mobility for up to 6 hours in
able to exert well-paced ability in limited space.
grasping, writing, standing, sitting, walking, repetitive motions,
bending, climbing, listening and hearing ability and visual
and hearing occur continuously in the process of communicating with
guests, supervisors and other employees
occurs continuously with the most common visual functions being those
of near vision and depth perception.
able to handle guest requests and complaints.
manual dexterity to use and operate all necessary