As a AAA Travel Counselor
, you will be responsible for providing exceptional travel sales and support experiences to our Members. Counselor must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with high level of accuracy. Travel Counselors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences. Products/Services Handled: Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) -
Membership Sales & Servicing (secondary)
Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)
Desired Skills & Experience
Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Strong consultative selling skills with the ability to listen to members’ needs
Ability to identify customer needs and recommend solutions
Self-motivated sales drive and documented sales success
Application of good judgment and decision making
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus
Education & Experience / Licenses & Certification
High school diploma or equivalent
5 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” (preferred)
AAA. Always here for our Members, communities, and you.
Welcome to **MEMBERS ONLY**SIGN UP NOW***. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry.
AAA Northern California, Nevada & Utah
AAA Northern California, Nevada & Utah.
Website : http://www.csaa.com/
The California State Automobile Association and its affiliates offer a wide array of automotive, travel, insurance and financial services to nearly 6 million AAA members in nine western states. AAA has been a leader and advocate for the safety and security of all travelers since it was founded more than 100 years ago.