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Cupertino Travel Coordinator

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Cupertino, CA
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Cupertino Travel Coordinator','12034646','United States-California-Cupertino','!*!**MEMBERS ONLY**SIGN UP NOW***. is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
Job Summary
The Travel Coordinator will be responsible for organizing and supporting learning events as requested by customers both internal and external. The individual will be required to produce event/session deliverables on time and on budget. The Travel Coordinator job will require the use a defined delivery process and toolset to provide consistent service to customers. Daily interactions providing status of deliverables to customers is the key to success in this job. In addition, the individual will be required to proactively manage issues and overall customer/account team expectations and escalate to management as needed. The Travel Coordinator will be required to team with both the customer/account team and others to facilitate high quality events that take place across the globe. The ability to listen effectively, resolve issues, problem solve, add value and facilitate customer interactions will lead to effective customer relationship management and success in this role. Planning and organizing abilities are a must for individuals to work through the numerous tasks associated with successfully delivering a learning event.
Key Responsibilities

Coordinates end-to-end delivery support for multiple events/sessions per month
Coordinates feedback process for assigned events/sessions, compiles and distributes results
Identifies compliance issues, content and facility needs for events/sessions
Coordinates on-site delivery needs of assigned programs
Coordinates registration and enrollment process, issues and needs
Coordinates cancellation process
Communicates via e-mail, voice and face-to-face with Account Team and events/sessions sponsor/attendees: progress, problem escalation, issue resolution, budget variance, customer satisfaction or feedback
Identifies and schedules resources needed to deliver the program
Identifies, resolves and escalates event/session delivery issues
Creates event/session record and monitors registration
Recommends to event/session sponsor event/session cancellation based upon enrollment activity
Assures service provided for the event/session is consistent with expectations for the experience/program
Takes steps to anticipate issues that will affect the budget, service quality or customer satisfaction
Maintains event/session materials version control
Generates communications to leaders and participants at the event/session level
May be required to work flexible schedule as needed
Customer Satisfaction
Delivery On-Time
Issue Resolution — Rapid Cycle Time

Bachelor’s degree or four years of work experience in lieu of a degree
Three or more years of experience in the Hospitality industry or equivalent customer service environment, providing exemplary customer service to individuals and organizations
Experience facilitating large corporate meetings, banquets or education functions from start to finish is preferred
Thorough understanding of customer service concepts
Thorough knowledge of time management techniques
Must be able to facilitate problem solving and conflict resolution with internal and external contacts
Must have a proven record of superior customer service behavior
Must demonstrate to customers the ability to add value through customer service interactions
Must be able to create, implement and execute against a logistical plan
Must have exceptional communication skills
Works well in a team environment
Ability to make sound decisions
Ability to work independently
Develops solid relationships with customers and members of other departments
Must be very detail oriented
Must be able to determine the appropriate communication channel to effectively distribute information and to resolve problems
Ability to work flexible hours, based on business need

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to ****.','','Cupertino Travel Coordinator

Company info

Xerox Corporation
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