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CNN Tour Guide

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Atlanta, GA
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Qualifications: The Inside CNN Tour Guide position is an exciting and rewarding entry-level opportunity for candidates looking to start a career at Turner Broadcasting Systems, Inc. During their tenure with the Inside CNN Studio Tour, guides are exposed to many different departments, gain valuable knowledge about our businesses, and are encouraged to leverage their experience to further their careers within CNN and TBS, Inc.

Minimum Requirements:
Four year college degree in a related field such as Marketing, Public Relations, Communications, or Journalism
Experience in a customer-service-oriented industry
Public speaking experience (experience in college is acceptable)
Candidate must pass a full criminal and financial background check
Guides are expected to work evenings, weekends and holidays

Desirable (but not required) Experience/Skills:
Experience with giving tours or in the travel/tourism industry
Marketing and/or public relations experience
Ability to speak multiple languages
News production experience

Duties: The Tour Guide s major responsibility is to conduct five to seven guided tours each day for groups of 45 people. This includes gathering groups together in the atrium, clearly and professionally disseminating all of the information contained in the Inside CNN Tour Script, fully and accurately answering all questions asked of them, and maintaining current knowledge of CNN, Turner Broadcasting, and Time Warner.

Outside of the daily tour responsibilities, the tour guide is expected to:
Sell tickets at the box office
Take phone-in reservations using the Vista reservations system
Assist with front-of-the-house duties
Fulfill brochure requests from tour operators and welcome centers
Assist with Prime Time Events, our corporate event business
Assist with marketing projects including mail outs and on-site visits
Attend and facilitate meetings and classes as necessary
Plan and implement individual and group projects designed to improve the quality or increase awareness of the tour
Assist with other projects and presentations as required

Qualities of a Successful Candidate:

The Inside CNN Tour Guide is often the only interaction that the public has with a CNN employee, so s/he must always represent the brand with professionalism, confidence, and decorum. A successful tour guide should exhibit these qualities:
Professional and polished appearance (a uniform and dry cleaning service is provided)
Ability to work as a part of a team and as an individual
Excellent interpersonal skills and a friendly and approachable demeanor
Ability to work under pressure and within the confines of multiple deadlines
Ability to improvise when something malfunctions or there is a sudden change
Excellent written, verbal, and non-verbal communication skills
Patience and understanding with children s groups and other special-needs groups
Ability to handle and resolve conflict professionally
Punctuality and willingness to show initiative

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Company info

Turner Broadcasting System, Inc
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