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International Travel Counselor - Phoenix

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Phoenix, AZ
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International Travel Counselor - Phoenix
Job ID #
Position Title
International Travel Counselor - Phoenix
AZ - Phoenix
Functional Area
Business Unit
**MEMBERS ONLY**SIGN UP NOW***. Wagonlit Travel
Employment Type
Full Time Regular
Education Required
C - HS Graduate or Equivalent
Experience Required
3 - 5 years
Relocation Provided
Position Description
This role will be responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.
• Creates international travel arrangements for client including air, hotel, and ground transportation.
*Guideline: Minimum of 60% of transactions should be multi-segment - multi-destination international itineraries.
• Ability to handle multi-cultural sometimes multi-lingual clientele.
• Use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Strong working knowledge and understanding of international pricing rules and procedures.
• Supports 1 or more accounts.
• Operates with discretion within well defined policy, regular managerial review.
• Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues.
• Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
• Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Performs other duties as assigned.
Position Requirements
• Industry knowledge and reservation skills in order to create multi-segment, multi-destination International itineraries.
• Basic knowledge of international travel requirements to include documentation and immunization requirements.
• Proficiency in Sabre required
• Experience with Unity, Document Bank, Portrait, and Moxie
• Ability to meet and maintain required performance standards
• Excellent customer service skills required

Company info

Website :

Company Profile
Carlson is one of the classic success stories in the American free-enterprise system. Starting in 1938 with an idea and a USD 55 loan, entrepreneur Curtis L. Carlson (1914 – 1999) founded the Gold Bond Stamp Company in his home town of Minneapolis, Minn. His company allowed grocery stores, drug stores, gas stations and other independent merchants to use his collectible “Gold Bond Stamps” to drive customer loyalty and to distinguish themselves from their competitors.