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International Travel Counselor - Phoenix

Location
USA-AZ-Phoenix

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International Travel Counselor - Phoenix
Job ID #
17357
Position Title
International Travel Counselor - Phoenix
Location
AZ - Phoenix
Functional Area
Travel
Business Unit
**MEMBERS ONLY**SIGN UP NOW***. Wagonlit Travel
Employment Type
Full Time Regular
Education Required
C - HS Graduate or Equivalent
Experience Required
3 - 5 years
Relocation Provided
No
Position Description
This role will be responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.
• Creates international travel arrangements for client including air, hotel, and ground transportation.
*Guideline: Minimum of 60% of transactions should be multi-segment - multi-destination international itineraries.
• Ability to handle multi-cultural sometimes multi-lingual clientele.
• Use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Strong working knowledge and understanding of international pricing rules and procedures.
• Supports 1 or more accounts.
• Operates with discretion within well defined policy, regular managerial review.
• Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues.
• Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
• Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Performs other duties as assigned.
Position Requirements
• Industry knowledge and reservation skills in order to create multi-segment, multi-destination International itineraries.
• Basic knowledge of international travel requirements to include documentation and immunization requirements.
• Proficiency in Sabre required
• Experience with Unity, Document Bank, Portrait, and Moxie
• Ability to meet and maintain required performance standards
• Excellent customer service skills required

Company info