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Reservations Agent

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Reservations Agent
The Oxford Hotel
Non Management
Position Level:
Non Entry
Salary Range:
Not Available
Other Benefits:
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As the leading hospitality management company, our success is defined by providing the ultimate experience to every customer, investor, partner and associate.
We are passionate about making every experience with Sage Hospitality unique, positive, successful and inspiring. We are dedicated to making a difference in the lives of our guests, associates, investors and the communities where we live and work.
We are a hotel management company with the right systems in place, incredible offerings in premiere locations, and a team of smart, creative and visionary people at all levels. Our over 25 years of experience tells us that these are precisely the right ingredients to make your experience with Sage sensational.
We Are:
People Focused –
We nurture and empower our people to provide seamless execution and extraordinary results
Visionary –
We capture the unique potential in each property to provide exceptional experiences for our guests and superior operating profit for our owners
Corporate Citizens –
We are a good neighbor, environmental steward and corporate citizen in the communities where we live and operate
Performance Driven –
We create and utilize proven, proprietary operations management systems and strategies that drive revenue, increase efficiencies, reduce costs, maximize profitability
Here at Sage Hospitality our concern is for the comfort of our guests and the way in which we treat our environment. Our Green Effort involves reducing our carbon footprint at every one of our hotel locations by asking our guests to leave our convenient door-hangers out to help us conserve energy.
By placing the hanger on your door, you will be declining guest room cleaning for the day. This will help reduce the hotels’ energy and water usage.
Reservations Agent

Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.


To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.


? Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.

? Gathers needed information from customer in order to confirm reservation.

? Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.

? Promotes the hotel and its services in order to capture customers and increase revenues.

? Operates reservations system by entering and accessing data in order to provide callers with accurate information.

? Duties will include manual and computerized skills and completion of daily checklist functions.

? Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.

? Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.

? Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.

? Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.

? Maintains a friendly, cheerful and courteous demeanor at all times.

? Manages resources including franchise systems, yield systems and tracking systems.

? Performs other duties as requested by leadership.


? Assists with PBX duties when necessary by answering incoming calls, assisting with outgoing calls and providing assistance and information to telephone inquiries (see PBX Operator job description).

? Assists with Front Desk Clerk duties when necessary by completing check-in and check-out procedures and providing information to guests at the front desk (see Front Desk Clerk job description).

? Provides assistance to other associates and departments to contribute to the best overall performance of the department and ho****

Company info

Sage Hospitality Resources, LLC
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Company Profile
Sage Hospitality Resources is one of the leading hotel management and development companies in the United States. Recognized as an innovative leader in our industry, we specialize in the management and development of premium-branded and independent hotels. We create value for hotel owners and investors through outstanding product development and superb asset management. This powerful combination fuels our vision of being recognized by our customers as the best in the business.