Tour Guide/Account Manager
CA - San Francisco
The Campus Tour Representative supports the University vision by conducting inspiring campus & facility tours and by providing a seamless top-notch experience to all visitors. This position is 50% giving tours and 50% managing a portfolio. The representative will effectively engage prospective students and their families through various communication channels and demonstrate excellent leadership abilities to inspire and recruit prospective students for opportunities offered at the Academy.
Conduct memorable campus tours that inspire, motivate and engage all visitors
Effectively engage prospective students and their families to help them envision pursuing their dreams at the university
Provide top-notch service to visitors, ensuring a seamless experience in line with the university’s vision
Effectively recruit and enroll students for Pre-College Art Experience program and prepare them for success in the Undergraduate programs
Conduct daily tours for visitors to see our university campus, facilities and other special events
Greet and complete established check-in procedures for arriving guests on a daily basis to ensure accurate record-keeping
Maintain excellent customer relations by keeping current on all university and admissions related activities and functions
Maintain clear communication channels with front desk reception, Admissions and Pre-Admissions management teams
Proactively contact prospective students by telephone to confirm tour attendance
Maintain tour bookings, cancellations, and event attendance files
Participate in any and all programs, events and activities related to the Admissions and Pre-Admissions population
Manage a portfolio of prospective students and effectively engage them through various communication methods
Strategically engage parents and other family members to ensure that students will be successful
My client offers employees' health insurance, 401K Plan, paid vacation and holidays, and a commuter program. In addition we offer the following unique advantages: a tuition-free undergraduate class, health & wellness programs, access to University gym/pool & athletic games, and participation in various events such as our film festival, fashion show and gallery auctions.
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