Team Leader - NY Headquarters •Performs day to day operations of assigned position •Coordinates with supervisor to manage daily operations. •Assists consultants in resolving customer inquiries. •Handles special projects as assigned. •Assists with maintenance of documentation including client profiles and team procedures. •Assist Supervisor with the successful orientation of new consultants. •Assist Supervisor with assessing training needs. •Provide support (Sabre) formats and best practices. Must be knowledgeable of international fares and ticketing. •Ensure quality, processes and tools are incorporated into all daily activities. •Consistently act as role model, which includes answering calls, making reservations and projecting a positive and professional demeanor. •Support Supervisor. •Ensure effective communication of preferred supplier usage and to meet with vendors. •Maintain professional working relationship with the clients to ensure quality service: •Report all customer issues to Supervisor. •Assist the Supervisor with managing time off requests and performance reviews. •Assist supervisor with weekly scheduling and coverage. •Support Supervisor in the areas of report corrections. •Track, review and upload customer service logs to SharePoint •Monitor daily phone stats •Monitor reservations/queues to ensure proper documentation of records and monitor for quality control •All other tasks as deemed necessary by the supervisor or operations manager EOE MFDV
Ovation Travel Group
Email : firstname.lastname@example.org
Website : http://www.ovationtravel.com
An independently owned, $400 million travel management company, Ovation Corporate Travel s mission is to provide outstanding service, significant cost savings and comprehensive, convenient travel solutions to professional travel managers, administrators and business travelers. Ovation's clients range in size from 25 to 25,000 employees.