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Reservations Agent

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East Palo Alto, CA
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Four Seasons is a brand name held in awe throughout the world and is associated with glamour, style and impeccable service.
Our Reservations & Communications (Core) Department is an extremely important department as they are responsible for selling our guest rooms and must do so with a sense of pride, professionalism and passion.
Job duties include (but not limited to):
- Answering all internal calls from guests
- Answering all external calls from guests, travel agents and company contacts
- Handling reservation enquiries and making reservations, ensuring our rooms are colorfully described to our potential guests
- The ability to be knowledgeable about all types of accommodation and have a strong grasp on rate and room type availability
- Providing timely responses to email and fax enquiries regarding accommodation and hotel services
- Selling all hotel facilities including The Spa, Restaurant and Limousine services
- Taking Room Service orders as required
- Excellent verbal and written communication skills
- A warm and professional phone manner
- The ability to work in a fast paced environment
- Superior time management skills
- Previous reservations/communications experience with a hotel group preferred
- The ability to work a rotating roster including evenings and weekends
- Experience with the Opera system an advantage
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Four Seasons Hotels and Resorts, 1165 Leslie Street, Toronto, Ontario M3C 2K8, Canada

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Four Seasons Resort Jackson Hole
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Company Profile
Welcome to Four Seasons Resort Jackson Hole. Enjoy Four Seasons luxury with ski-in/ski-out access in Wyoming's spectacular Teton Mountains. During warmer months, play golf, fish or hike in unspoiled natural wilderness. Breathe in the fresh alpine air. Marvel at a sky full of stars. And enjoy exquisite dining wrapped in panoramic mountain views. "... Four Seasons delivers on its reputation for fine service, amenities and accommodations that blend sophistication and rusticity in every detail. A 24-hour concierge will be at your beck and call. Dining and spa options are first-rate." Mountain Living, February 2008