82 - Fiscal Operations
Essential Functions (Job Duties)
Responsible for the administration of WSU's travel software (Concur), including system testing, implementation and training. Provide local Help Desk services to the University community.
Oversee and maintain the Concur software application. Test new system functionality; coordinate data feeds to and from software application; monitor standard accounting extract (SAE) feeds to Finance and assist in updating new profiles.
Ensure discounts and other logistics pertaining to vendor agreements are reflected in Concur. Assist in gathering relevant data for vendor review and selection, and service level agreement reviews.
Develop and provide TravelWayne program training for university employees, including travel policy and Concur functionality. Update training materials and job aids, as needed.
Provide Help Desk services and technical support to the university community for Concur processes and travel policy inquiries, including specialized WSU group travel, team travel and guest travel.
Regularly sample and conduct audits of expense reports to ensure compliance with university travel policy.
Coordinate reconciliation process with General Accounting, Cash Management and C&IT to ensure reimbursements to employees and payments from WSU to travel card provider are accurate and timely.
Review TravelWayne website content, Concur landing page in Pipeline and phone routing system for functional and informational updates.
Assist in developing travel policy changes and documentation of system upgrades and configuration changes.
Assist university travelers with utilizing the Concur mobile application and Tripit Pro tools to enhance their travel experience.
Assist departments with questions and inquiries involving the use of the Concur online reporting tools.
Maintain confidential information.
This position requires a high level of commitment and enthusiasm.
Perform other duties as assigned.
Bachelor's degree from an accredited college or university with a degree in business or finance or equivalent combination of education and experience.
Minimum of five (5) years of relevant experience.
Experience working with travel agencies and travel card providers is preferred.
Experience administering a travel program at a college/university is preferred.
Prior experience managing and implementing travel policies.
Reasonable knowledge and understanding of University policies and procedures.
KNOWLEDGE, SKILLS AND ABILITIES
CUSTOMER VALUE CREATION: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction and excellent results for the customer; demonstrates a high level of service delivery; provides proactive support; prioritizes customer needs and manages service failures.
INTERPERSONAL SKILLS: Builds and maintains trusted relationships with associates and customers; develops and maintains effective working relationships with others; direct and diplomatic in dealing with others to achieve goals; demonstrates sincere interest in others and their concerns.
ATTENTION TO DETAIL: Follows detailed procedures and ensures accuracy in documentation and data; carefully monitors process and organizes systems of records.
ACCOUNTABILITY: Holds self and others accountable for results. Conveys a sense of urgency and drives issues to closure; follows through on and meets commitments.
MOTIVATIONAL SKILLS: Strives to improve or meet a standard of excellence; readiness to act on opportunities; persistent in pursuing goals despite obstacles and setbacks.
TEAMWORK SKILLS: Works cooperatively with others to achieve results; values other's input and expertise; acknowledges other team members' concerns and contributions; solicits ideas and opinions of other team members; supports team decisions.
ANALYTICAL SKILLS: Evaluates data critically; identifies and defines problems, determines the probable causes and suggests solutions.
COMMUNICATIONS SKILLS: Ability to communicate clearly, concisely and professionally both orally and in writing. Strong interpersonal skills are a must.
TECHNICAL SKILLS: Proficient in the use of complex administrative systems software, preferrably in the higher education environment. Proficient with Microsoft Office suite, especially Word and Excel.