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Senior Travel Counselor - Grand Rapids

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Location
USA-MI-Grand Rapids
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Senior Travel Counselor - Grand Rapids
Job ID #
16697
Position Title
Senior Travel Counselor - Grand Rapids
Location
MI - Grand Rapids
Functional Area
Travel
Business Unit
**MEMBERS ONLY**SIGN UP NOW***. Wagonlit Travel
Employment Type
Full Time Regular
Education Required
C - HS Graduate or Equivalent
Experience Required
3 - 5 years
Relocation Provided
No
Position Description
**MEMBERS ONLY**SIGN UP NOW***. Wagonlit Travel is seeking experienced Senior Travel Counselors for two positions at our Grand Rapids location.
Incumbents will be expected to:
• Create domestic and international travel arrangements for client including air, hotel, and ground transportation. Minimum of 60% of transactions should be multi-segment, multi-destination international itineraries.
• Interact with traveler, travel arranger, and travel manager. Provide first level of support for customer service and technical issues.
• Advise clients of international travel requirements such as visas, passports, immunizations, etc.
• Utilize CWT-preferred vendors to maximize profit and ensure compliance with the clients' travel policy.
• Adhere to CWT standards in delivering customer service, including telephone etiquette.
• Attend staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintain a favorable working relationship with all other Company employees to foster and promote a cooperative and harmonious working climate.
• Perform other duties as assigned.
Position Requirements
The ideal candidate will have:
• Apollo experience
• Excellent verbal and written communication skills
• The ability to problem solve
• The ability to multitask
• Industry knowledge and reservation skills
• Basic knowledge of international travel requirements, including documentation and immunization knowledge
• Superb customer service skills

Company info

Carlson
Website : http://www.carlson.com/

Company Profile
Carlson is one of the classic success stories in the American free-enterprise system. Starting in 1938 with an idea and a USD 55 loan, entrepreneur Curtis L. Carlson (1914 – 1999) founded the Gold Bond Stamp Company in his home town of Minneapolis, Minn. His company allowed grocery stores, drug stores, gas stations and other independent merchants to use his collectible “Gold Bond Stamps” to drive customer loyalty and to distinguish themselves from their competitors.