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Tour Receptionist - The Westin Desert Willow Villas

Company name
Westin Properties

Palm Desert, CA

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Job Description
Vistana Company OverviewVistana Signature Experiences, Inc., a subsidiary of Interval Leisure Group® (NASDAQ: IILG), is the exclusive provider of vacation ownership for the Sheraton® and Westin® brands under license from Starwood Hotels & Resorts Worldwide, Inc. and its affiliates and is an authorized partner of the SPG® program. More than 220,000 families own at the company’s 20 villa resorts in the U.S., Mexico and the Caribbean, which operate under the Westin and Sheraton brands. Headquartered in Orlando, FL, and with over 4,300 employees in North America, Vistana continues to build on its more-than-35-year history of excellence in vacation ownership and leisure travel. For more information, please visit the essence of desert tranquility amid an inspiring outcropping of the Santa Rosa Mountains in southern California. This uniquely imagined resort is suffused with signature Westin style and personal services to help you relax, refresh and renew.Job DescriptionThis is a hybrid position, with duties split between Tour Receptionist and Kids Club Attendant. The Tour Receptionist will greet all customers and owners as they enter the Preview Center, handle all incoming phone lines and message calls appropriately, assign Sales Executives to tours according to establish procedures, and prepare all tour premiums according to company guidelines. The Kids Club Attendant is responsible for coordinating a comprehensive program of recreational activities for children.Tour Receptionist, Essential Functions:\t\t\tGreet all customers, guests, and owners as they enter the Preview Center and process according to established procedures.\t\t\tAnswer all incoming phone lines and take appropriate messages.\t\t\tPrepare all daily tour reports and update computer files according to established procedures.\t\t\tReceive and coordinate all appointments from Marketing and maintain daily appointment manifest.\t\t\tPrepare all premiums for guests on Marketing packages, and verify that necessary supplies of premium inventory and operating materials are on hand at all times.\t\t\tEnsure that all premium logs are being properly updated and maintained.\t\t\tEnsure that sales presentation, lobby, and reception desk areas are neat and presentable.\t\t\tCoordinate daily coffee and cookie set-up and maintain customer areas throughout the day.\t\t\tProvide clerical duties on an as-needed basis.Kid's Club Attendant - Essential Functions:\t\t\tResponsible for leading all children's activities within the Kids Club.\t\t\tHelp children with the implementation of special activity and arts & crafts projects.\t\t\tPromote and assist in children's activities and events.\t\t\tInterface with sales and marketing teams when required.\t\t\tPlan and implement activities within the Kids Club.Requirements\t\t\tMinimum of high school diploma or equivalent.\t\t\tMinimum of one (1) year experience as a front desk, PBX operator, or similar customer service role.\t\t\tPC proficiency and proficiency with the Microsoft Office suite of applications (Word, Excel, Outlook).\t\t\tExcellent verbal and written communication skills.\t\t\tGood customer service skills.\t\t\tPrevious children's program or counseling experience is preferred.\t\t\tCPR and/or First Aid certification is preferred.\t\t\tPhysical Requirements: Paperwork and computer use require visual acuity; stairs may be a part of the building structure; therefore, climbing stairs is mandatory; Ability to sit at a desk for six (6) or more hours per day with or without reasonable accomodations.Diversity CommitmentAt Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world.Equal Employment OpportunityThe Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

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Westin Properties

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