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Job Details

OSC Travel Counselor

Company name
Carlson Wagonlit Travel

Minnetonka, MN

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OSC Travel Counselor




OSC Travel Counselor (180000MP) You delight the traveler/travel arranger Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances. Connect with the caller to build trust and credibility even if the person is unknown. Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation. You build CWT's commercial value Sell products that are of commercial value to CWT and contribute to CWT's profitability. Remain current on value we provide to each customer. Adapt and change as requirements of the business change. You strengthen the CWT brand Represent the CWT brand in how you work on a day-to-day basis. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business. Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special. Qualifications Proficiency in both Sabre and Apollo 3-5 years experience in the travel industry (Online Booking Tool experience a plus) Proven ability to create domestic travel arrangements including air, hotel, and ground transportation Proven ability to create international travel arrangements including air, hotel, ground transportation Ability to handle multi-cultural sometimes multi-lingual clientele English fluent: written and verbal Superior written and verbal communication (in person and on the phone) Customer focused and service oriented Problem solver Results-driven Adaptable and motivated to learn Influence and diplomacy Proficiency in technology to research options and to complete process requirements Ability to work nights/weekends/holidays As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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Company info

Carlson Wagonlit Travel
Website :

Company Profile
Companies and governments rely on us to keep their people moving. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day we look after enough travelers to fill almost 200 Boeing 747s and around 100,000 hotel rooms and handle 95 corporate events. We make our customers’ business work. In 2016, we posted a total transaction volume of US$ 23 billion.

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