Marriott International, Inc.
Posting Date Mar 13, 2018Job Number 18000Q5ZJob Category ReservationsLocation Vail Marriott Mountain Resort, Vail, Colorado VIEW ON MAPBrand Marriott Hotels Resorts /JW MarriottSchedule Full-timeRelocation? NoPosition Type Non-Management/HourlyStart Your Journey With Us Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply online at\u00a0https://jobs.vailresortscareers.com/ Additional Information: This hotel is owned and operated by an independent franchisee, Vail Resorts, Inc.. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Position is responsible for, but not limited to overseeing transient and group advance deposits, answering reservation phone calls, assisting in all day to day tasks within the reservations department, including but not limited to, pre-arrival emails, phone inquiries, and report processing. \u00a0Charge advance deposits 45 days from arrival for all Transient reservations in the Ski SeasonCharge advance group deposits in accordance with contract cut-off datesAssist with handling incoming phone callsAssist with honoring special guest requests and cancellation issues (based on policies)Processing queues in MARSHAClearing exceptions file in PMSChecking for cancellations, drop segments, and ZZ reportResponsible for reaching out to guests for new payment in regards to credit card declines via email or phoneResponsible for updating Credit Card Decline Spreadsheet and relaying information to ManagerAssist with making owner condo reservation requestsBe knowledgeable about the hotel information, local attractions, restaurant and transportation available around the hotel, as well as in house activities, in order to answer inquiriesProcess credit card authorization forms and tax exempt formsPerform duplicate reservation check and other reports assigned by managerOther duties assigned by managerJob RequirementMust be able to communicate effectively in English, both written and verbal. -requiredMust be able to add, subtract, multiply, or divide quickly and correctly. -requiredMust be able to interact, develop and sustain productive customer and associate relationships; actively seeking information to understand and address audiences needs. -requiredBilingual in Spanish or other languages. - preferredOne year customer service. - requiredMarriott Front Desk experience. - preferredExperience with the following computer systems: P.M.S., MARSHA, Outlook, Guestware or Oscar. - preferredInternet, Microsoft Excel, Microsoft Word experience - requiredMust be able to sit or stand for long periods of time. - required
This company is an equal opportunity employer.
frnch1 Additional Info Minimum Age 18 years old Job Industries Food & Restaurant
Marriott International, Inc.
Website : http://www.marriott.com
Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at more than 3,900 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $13 billion in fiscal year 2013.