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Leisure Travel Consultant - Menlo Park

Company name
Kensington Tours

Menlo Park, CA

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Our Menlo Park leisure office is currently looking to add a full-time Leisure Travel Advisor to our accomplished luxury travel team.Travel Edge is one of the leading Virtuoso agencies with offices in California, Toronto, Atlanta, New York, and Bermuda and is part of an over $850M Canadian-owned company (an enterprise that consists of Travel Edge, Kensington Tours, and Worldview Travel). We provide the best in tools, technology, training and support to help our advisors become successful and fulfilled. Our industry-leading commission contracts with suppliers and airlines ensure strong earning potential for our advisors, and we provide the best perks and VIP recognition for our clients through membership in dozens of elite agency programs. SUMMARY:The Leisure Travel Advisor will be responsible for providing knowledgeable and consultative service based on experience and expert knowledge of the industry. The Leisure Travel Advisor will manage travel planning from inquiry stage, closing the sale, processing reservations to final release of documentation and providing in-travel support.RESPONSIBILITIES:Research various destinations and means of travel to recommend travel services according to client need.Diagnose clients' specifications and wishes and suggest suitable solutions Calculate itinerary costs and collect deposits and balances.Organize travels from beginning to end, through booking tickets and accommodation, tours, transfers, rental cars, etc.Advise clients on travel arrangements (i.e. visas, passports, vaccinations, etc.) and keep clients up to date with any changes.Use promotional techniques and prepare promotional materials to create demand and generate sales.Handle unforeseen problems and complaintsAttend conferences and industry functions to maintain familiarity with suppliers and tourism trends.Create and update electronic records of clients using agency technology.Network and build a book of business while maintaining relationships with other key stakeholders.Keep financial statements and documents.Reach revenue and profit targets.Other duties as assigned.QualificationsPrior Experience creating and booking leisure travel itineraries and services, preferably in the luxury market.Ability to research and price airline itineraries, recommend appropriate solutions and complete ticketing. GDS is not required.Sales background with ability to build a satisfied, repeat clientele who also generate referrals.Knowledge of US and international touristic destinations, hotels, and tour services.Experience with cruising and sales of cruise productsAdvisors with existing client base are welcomed *Professional, well appointed office in downtown Menlo Park close to CalTrain and with free parking. *Accrued PTO, medical and dental benefits, 401K are available. *Comprehensive training on agency processes and technology, and preferred products is provided. *Reduced rate and familiarization travel is available to successful advisors *Office Hours are M-F, 8:30 am to 5:00 pm. *Base salary plus opportunity for bonus earnings based on sales\/revenueWe thank all candidates for their interest however only those selected for an interview will be contacted.

Company info

Kensington Tours

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