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Job Details

Senior Manger Travel Leaders Group Business Development

Company name
American Express Company

New York City, NY

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American Express is about to launch the first phase of an exciting new partnership with America\u2019s largest consortium of travel agencies in the B2B and B2C space, Travel Leaders Group (TLG). This partnership spans across the enterprise, and will bring new value to our Card members while enhancing our ability to meet the travel needs of our customers. A few critical components of this program include establishing a new lead generation\/acquisition channel, building a new benefit for our Gold Consumer and Small Business products, and expanding customers\u2019 ability to use points for travel bookings. This team will serve as the key relationship owners for the partnership and oversee the end to end program across the enterprise. As such, the team will lead building, launching and scaling additional phases of the partnership and optimizing those rolling out in May.

Provide project management across stakeholders (Consumer Product and Acquisition, Small Business Product and Acquisition, Merchant Services, etc.), identifying opportunities and obstacles\/risks, developing recommendations, and ensuring deliverables are optimally executed
Execute strategies to strengthen partnership relationships, identifying gaps and strategies to bridge them
Drive (in partnership with key SMEs) the strengthening of the partnership value proposition for American Express. Including growing agent participation, developing compelling marketing, optimizing both digital and phone acquisition journeys, increasing charge volume, leveraging the broad agent network, etc.
Ensure adherence to contract, compliance, legal and regulatory components of the relationship in close partnership with the General Counsel\u2019s Office, Operational Risk Management, Technologies, Compliance Officers and more.
Develop and deliver comprehensive reporting to track the success\/ROI for the execution and steady state operations of partnership
Qualifications Ability to build relationships, influence, and partner effectively with cross-functional teams and externally Experienced relationship manager with a proven ability to sell-in ideas and drive results Capacity to be agile and pivot appropriately when challenged with new information or evolving circumstances Ability to manage and prioritize competing demands, while effectively balancing deliverables and relationships Strategic mindset to look beyond business as usual and uncover new growth opportunities Proven track record in complex environments Exceptional written and verbal communication skills Previous experience in the partnership space Employment
eligibility to work with American Express in the U.S. is required as the
company will not pursue visa sponsorship for these positions.

Company info

American Express Company
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Company Profile
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.

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