A Reservations Manager is responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
Serve as liaison with Reservations teams company-wide
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
Recruit, interview and train team members
Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
Develop and revise forecasts
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands
. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
About This Employer
2201 North Stemmons Freeway
1,620 Room Hotel
At A Glance
Hilton Anatole is an icon and a destination within itself. This Dallas hotel, conveniently located in the Design District, comprises over 45 lush acres just north of downtown Dallas. Discover an array of indoor and outdoor facilities.
Situated near many attractions, including the Dallas Convention Center, Dallas Market Center and American Airlines Center, the hotel features a unique Asian-designed atrium lobby complemented by reflecting pools, greenery and comfortable seating areas. Hilton Anatole is home to one of the largest Asian art collections in the world, with more than 1,000 pieces of fine art on display throughout the hotel.
Our Dallas hotel accommodations offer a range of rooms and suites, each with luxury linens, WiFi access, and flat-screen HDTVs. Choose an Executive level room for special access to executive level check-in, lounge with flat-screen television, downtown view, Concierge on duty, full bar, and complimentary continental breakfast and hors d'oeuvres.
For Dallas meetings and events, this is a prominent destination. The award-winning Hilton Anatole hotel and the experienced Event Services Team help plan unforgettable events, from large conventions to intimate weddings.
Relax and have fun in the hotel's recreational facilities. The Verandah Health Club has a variety of cardio and strength equipment, an indoor pool and relaxation rooms. Indulge with a treatment at V Spa, lounge by the outdoor pool or unwind with a jog around the seven-acre Sculpture Park. The hotel's four Dallas restaurants offer a range of dishes and experiences from bistro food to dining alfresco.
Job Seekers :
| Contact Us
Phone : 214) 748-1200