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Job Details

Tour Reception Agent

Location
Sevierville, TN

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Profile

Tour Reception Agent

Smoky Mountains

Wyndham Destinations is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Wyndham Destinations' vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:

We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.

We delight our customers by meeting their needs or exceeding their expectations.
We are memory makers.
Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.



Essential Job Function and Responsibilities
Responsibility
% of Time
1

Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service.

20%

2

Maintain a professional appearance of the lobby.

10%

3

Process profile sheet, provide instruction and assistance with menu selection.

20%

4

Assist in the disposition of tours through CRS, prepare documentation, and disperse tours in a timely fashion to sales representatives.

20%

5

Be knowledgeable on all aspects of the city, events, the presentation, the product and our properties. Be able to answer questions, provide direction, communicate interdepartmentally to ensure each guest is properly taken care of and their needs are met.

20%

6

Willingness to go the extra mile to exceed expectations of our guests to show them the Count on Me motto in everything we do.

10%

TOTAL
100%
Qualifications:
Minimum Qualifications:
Proficient with Data Entry-Alphanumeric and Microsoft Office Strong Communication, interpersonal, and organizational Skills 1 year of general office experience Strong customer service skills Professional appearance and demeanor Ability to work in a fast-paced environment Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner Possesses productive, energetic, and self-motivated attributes
Action

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