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Job Details

Team Lead Fraud Prevention Agent

Company name
Fareportal.

Location
New York City, NY

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Profile

People are at the core of Fareportal. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receive over 100 million visitors annually.

We are currently seeking a skilled Team Lead, Fraud Prevention Agent for our Credit Card Verification team. This person will be responsible not only for fraud prevention for our US business but also for our Spanish speaking customers. The ideal candidate will have a strong background in customer service and experience with the credit card verification process.

Responsibilities



  • Assign work to the team to ensure that all cases are being taken care of in a timely fashion


  • Monitor call volumes to ensure minimum call abandonment & maximum customer satisfaction


  • Be able to effectively handle all bookings that have been escalated by the team


  • Timely reporting and sending of documents/reports to the Management


  • Report any trends or anomalies noticed & come up with solutions which can be implemented to catch frauds & reduce chargebacks


  • Update the team about new business need, technologies


  • Available to assist and guide team with any issues and to ensure timely work completion


  • Conduct periodic quality checks on all work done by the team


  • For self & the team adapt to any new tasks/methods that have been assigned by the CCV manager to meet the management needs


  • Make sure the team members comply with the HR policies like daily attendance on time, compensating leaves taken or apply for leave in advance.


  • Motivate the team members to excel in their performance.


  • Identify problems or issues with poor performers and resolving any issues to bring out their potential.


  • Identify excellent performers and encouraging their sincere endeavours


  • Generating reports as required by manager


  • Must ensure the quality of all work produced by both the team & self




Requirements:



  • 1-2 years of credit card fraud detection experience a plus


  • Experience with credit card processing/verifications


  • Experienced with customer service


  • Experience in the Travel Industry is preferred


  • Basic knowledge of an Airline Reservation system (GDS) a plus


  • Working knowledge of Destination Geography and City codes is a plus


  • Ability to detect anomalies in transactions


  • Proficiency with Microsoft Office applications


  • Bilingual in English and Spanish is a must




What we offer

Plenty of vacation time

Flexible work hours

Medical, dental and vision benefits

Flexible spending accounts

Travel benefits

Team outings

Corporate discounts

Breakfast bar

Unlimited coffee

Company info

Fareportal.
Website : http://www.fareportal.com/

Company Profile
The FP Corporate self Booking tools encompass the majority of FP modules such as Web Fares, GDS (Published), Consolidator, and Private Negotiated Fares, Hotel and Cars all on a single screen. The system includes a variety of high-end Reporting tools, merge and export abilities for expense reporting. A sophisticated Policy builder and Compliance component are standard features. A comprehensive Approval process for Policy exceptions is designed for swift and un-interrupted flow of Bookings fulfillment...

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