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Reservations Agent - Sheraton Kona Resort amp Spa at Keauhou Bay 18000DUC

Company name
Marriott International, Inc.

Location
Kailua Kona, HI

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Job Description
Here’s To Your Journey with Sheraton \r\rAt Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.\r\rThe Sheraton Kona Resort & Spa at Keauhou Bay located at 78-128 Ehukai St, Kailua Kona, HI 96740 is currently hiring a Reservations Agent. \r\rResponsibilities include: Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.\r \r     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.\r \rTo apply now, go to: \rhttps://jobs.marriott.com/jobs/18000DUC?lang=en-us&src-JB-5\r\r \rMarriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. \r\rChat, engage and follow us on social media. \rhttps://www.facebook.com/marriottjobsandcareers \rhttp://www.twitter.com/marriottcareers \rhttp://www.linkedin.com/company/marriott-international \rhttp://www.instagram.com/marriottcareers \r@lifeatmarriott on Snapchat \r\rSo, we ask, where will your journey take you? \r\rMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. \r

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Company info

Marriott International, Inc.
Website : http://www.marriott.com

Company Profile
Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at more than 3,900 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $13 billion in fiscal year 2013.

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Here’s To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got ...
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