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Reservations Agent-Westin Kierland Resort amp Spa - Westin Kierland Resort amp Spa 180002YA

Company name
Marriott International, Inc.

Location
Scottsdale, AZ

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Job Description
Start Your Journey With Us\r  \rAt Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. \r\r\rThe Westin Kierland Resort & Spa located at 6902 E Greenway Pkwy, Scottsdale, AZ 85254 is currently hiring a Reservations Agent-Westin Kierland Resort & Spa. \r\rResponsibilities include: \rJob Summary \r\r Previous hospitality experience is strongly preferred\r Customer service experience is required\r This is NOT an entry level position\r Comfortable working in a high paced environment independently \r\rProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.\r \rFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.\r\r\rTo apply now, go to: \r\rhttps://marriott.taleo.net/careersection/2/jobdetail.ftl?job=180002YA&src=JB-5\r\r \rMarriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. \r\rChat, engage and follow us on social media. \rhttps://www.facebook.com/marriottjobsandcareers \rhttp://www.twitter.com/marriottcareers \rhttp://www.linkedin.com/company/marriott-international \rhttp://www.instagram.com/marriottcareers \r@lifeatmarriott on Snapchat \r\rSo, we ask, where will your journey take you? \r\rMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. \r

Job Requirements
Please see above

Company info

Marriott International, Inc.
Website : http://www.marriott.com

Company Profile
Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at more than 3,900 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $13 billion in fiscal year 2013.

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