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Reservations Agent - Full-Time

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Waikoloa, HI

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Reservations Agent - Full-Time




Job #631212619

A Reservations Sales Agent is responsible for processing reservations in a timely manner following Hilton standards. Answers reservations inquiries in a friendly and courteous manner. Handles the team member reservations for the Team Member Travel Program.

What will I be doing?

A Reservations Sales Agent is responsible for processing reservations in a timely manner following Hilton standards. Answers reservations inquiries in a friendly and courteous manner. Handles the team member reservations for the Team Member Travel Program. Specifically, you would be responsible for the following:

Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.

Processes all group contracts from the Sales Department. Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.

Assists the local Reservations Desk at HRW with questions, problems or concerns that arise concerning reservations made at the hotel.

Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.

Processes reservation requests from team members at other hotels in the Hilton family. Processes and monitors Passports issued to our team members for the Team Member Travel Program.

Professionally communicate with meeting planners on all aspects of group block reservations and management.

Must be able to communicate professionally with internal and external customers using appropriate email etiquette.

Ability to manage accommodation sell-through in hotels inventory management system.

Ability to creatively solve problems.

Other duties as assigned by management.

What are we looking for?


High School graduate or equivalent required.


Prior Reservations, Front Office or travel industry experience preferred.


All team members must maintain a neat, clean and well-groomed appearance (specific standards available).


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Ability to read, listen and communicate effectively in English.

Ability to access, read and accurately input information using a moderately complex computer system

Ability to effectively deal with both internal and external customers, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:




Customer Focus


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Call Center and Reservations


Reservations Agent - Full-Time



Requisition ID:



Updated 04/14/2018

Company info

Website :

Company Profile
As the most recognized name in the industry, travelers all over the world have been saying “Take me to the Hilton” for almost a century. And because of our innovative approach to products, amenities and service, Hilton continues to be synonymous with hotel across the globe. Hilton Hotels & Resorts remains the stylish, forward thinking global leader of hospitality – and we help make traveling easier with our smart design, innovative restaurant concepts, authentic hospitality and commitment to the global community. Learn more about Hilton Hotels & Resorts. Spanning 45 lush acres, just north of downtown, Hilton Anatole is a Dallas icon in the vibrant Design District. Discover our indoor and outdoor facilities including V Spa, Verandah Health Club, an outdoor pool and a private Sculpture Park. Add our four exclusive dining venues, impressive meeting space and elegant rooms and suites, and you’ll see why our guests keep returning for more.

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