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Job Details

Reservations Agent

Company name
Calamigos Guest Ranch

Location
Malibu, CA

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Job Description
Calamigos Guest Ranch is looking for a talented Reservations Agent to add to our team. The OpportunityWe are currently looking for Reservation Agent to join our Team. This position requires weekend shifts.As a Reservation Agent, you’ll be responsible for assisting callers with making reservations for leisure travel, group business, and corporate business for our hotels.Job ResponsibilitiesKey responsibilities of Reservation Agent include:• Maintaining an up to date working knowledge of property locations, amenities, and local area attractions for each hotel in the Evolution Hospitality portfolio• Maximizing conversion and revenue while ensuring guest satisfaction by using the Connection Sales Process and applying reservation sales training skills to each call• Providing an exemplary, friendly, professional, enthusiastic, conversational and helpful attitude that shows the desire and commitment to providing an outstanding and memorable experience to all of our guests via and communication channel utilized at all times• Maintaining an up to date working knowledge of all rate programs and qualifications, package promotions, and hotel length of stay requirements• Following all policies regarding booking rules and restrictions• Using voicemail systems to retrieve voice messages and provide professional and delightful responses in a timely manner• Responding to guest emails in a professional, delightful and timely mannerJob RequirementsThe ideal Reservation Agent candidate will have demonstrated strong customer service and sales experience as well as the desire and commitment to provide an outstanding experience that will delight our customers. The minimum qualifications for this position are:• Ability to gain excellent knowledge and familiarity with a variety of reservation systems,• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice• Excellent interactive listening skills• Ability to type accurately at least 30 words per minute• Ability to perform multiple tasks at once in a timely and efficient manner• Ability to read, comprehend and write simple instructions and/or short correspondence and memos• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations• Must have the ability to work weekendsAn Equal Opportunity Employer 

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Calamigos Guest Ranch

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