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Travel Counselor

Company name
AAA Auto Club South

Cumberland, RI

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Requisition Number18-0140TitleTravel CounselorCityCumberlandStateRIStatusFull-TimeType of PositionRegularScheduleM: 9-5T: 9-5W: 9-5Th:9-5F:9-5DescriptionJOB RESPONSIBILITIES: • Travel Counselors sell full service travel agency products and services to clients (including tours, cruises, airline tickets, car, hotel, rail and travel insurance), focusing on promoting preferred and group products;• Collect payments and processes the receipt of monies according to Travel Agency procedure;• Keep travel client informed of revisions or changes in scheduling; maintains client files, and processes all travel reservation activity through Apollo.• Build relationships with each client served, to gain loyalty to Club products and services;• Acts as member of branch team or call center team and supports Club policies and procedures for delivery of service.• Cultivates, accepts, and acts upon travel leads.QUALIFICATIONS:High school diploma or general education degree (GED) required. A minimum of two years' travel industry experience preferred. Demonstrated salesmanship required, with the ability to close the sale. Strong customer service skills required, including the ability to develop and strengthen relationships. Familiarity with vendor reservation systems and ability to gather travel information and rates on-line. Strong communication skills required. Strong attention to detail required. Ability to work as a member of a team required. Strong computer skills, with working knowledge of the Microsoft Office Platform of products.AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area. We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.

Company info

AAA Auto Club South
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Company Profile
One of the largest regional affiliates of the American Automobile Association, AAA Auto Club South serves some 4 million members in Florida, Georgia, western Tennessee, and Puerto Rico. The organization provides 24-hour roadside assistance, travel planning, auto pricing, buying, and maintenance services, as well as a host of insurance plans. The club also publishes Going Places magazine, which offers travel guides and tips.

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