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Tour Reception Agent - Grand Desert Las Vegas

Las Vegas, NV

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The primary purpose of this position is to provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etcu2026nnEssential Job Function and Responsibilities # Responsibility % of Time 1 Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service. 20% 2 Maintain a professional appearance of the lobby. 10% 3 Process profile sheet, provide instruction and assistance with menu selection. 20% 4 Assist in the disposition of tours through CRS, prepare documentation, and disperse tours in a timely fashion to sales representatives. 20% 5 Be knowledgeable on all aspects of the city, events, the presentation, the product and our properties. Be able to answer questions, provide direction, communicate interdepartmentally to ensure each guest is properly taken care of and their needs are met. 20% 6 Willingness to go the extra mile to exceed expectations of our guests to show them the Count on Me motto in everything we do. 10% TOTAL 100% Responsibilities/Job Duties Maintain a positive attitude at all times with everyone you come in contact with. nProvide a great welcome experience and constant attention from the first point of contact until guest is introduced to sales representative. nBe knowledgeable of tour categories and qualifications.nOther tasks assigned by the Manager, Supervisor, or Leadn n2 plus years Customer Service experienceAbilityu00a0to:Work independently with minimal supervision.Achieve site mandated performance expectations.Determine eligibility, including but not limited to completion of necessary paperwork.Handle proprietary information in a confidential and classified manner.Answer calls and guest questions in a professional manner.CRS data entry.Work a flexible schedule.Properly identify owner toursnProficient with Data Entry-AlphanumericnnExcellent communication, interpersonal, and organizational skillsnnProfessional appearance and demeanornnProficient with Microsoft OfficennAbility to work in a fast-paced environmentnnAbility to assist guest and co-workers in a helpful, positive, professional and friendly manner.nnPossesses productive, energetic, and self-motivated attributesnnAbility to speak effectively before groups of guests and/or employees

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