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Ticket Agent/Baggage Handler - Waterloo Airport.

Company name

Waterloo, IA

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Part-Time Airline Cargo Handler / Ticket Agent

Avflight Services – Waterloo, IA

Employed by Avflight Services a contractor for American Airlines Air at the Waterloo Regional Airport (ALO)

-Must have a valid driver's license

-Must be able to pass criminal background check

-Estimated 25 hours per week

General Purpose of Job:

This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, etc.


•The ideal candidate must be highly motivated with a positive and friendly attitude while providing excellent customer service to all of our customers

•Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats

•Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

•Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate

•Ensures FAA, Airline, and airport regulations are followed

•Enforces safety/security measures and protects sensitive zones

•Assists Customers with special needs, i.e., Customers who need assistance in boarding

•Loading and uploading baggage on and off the aircraft

•Transport cargo between terminals and aircraft

•Physical handling of freight and company material

•Clean and service cabin interiors, including cockpit, lavatories, and draining when needed

•Use safety related equipment and provide de-icing service to aircraft when needed

•Other duties as assigned by the base supervisor


•Excellent communication skills

•Ability to push/pull/lift 70 lbs. for extended periods of time

•Ability to read and write English; bilingual skills a plus

•Ability to work efficiently under time constraints

•Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

•Must be 18 years or older

•High School diploma or GED equivalent

•Must pass background check, pre-employment drug test and obtain security clearance

•Must have authorization to work in the U.S.

•Must have valid Driver’s license

•Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:

•Be pleasant with others on the job and display a good-natured, cooperative attitude

•Be reliable, responsible, and dependable, and fulfill obligations

•Strong attention to detail

•Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

•Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace

•Willingness to take on responsibilities and challenges

•Be sensitive to others\' needs and feelings and be understanding and helpful on the job

Physical Demands :

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

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