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Director of Ticketing Services

Company name
Chapman University

Orange, CA

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Job Description Summary Reporting to the EVP\/COO, the Director of Ticketing Services is responsible for directing central university ticket operations as related to customer service, ticket sales and operations, special event ticket preparation, information systems, ticket-related CRM, and ticket sales reporting. Responsibilities The Director of Ticketing Services works with diverse key stakeholders, such as the Musco Center, College of Performing Arts, Athletics and other schools\/colleges to evaluate current ticketing practices and provide recommendations on streamlining the processes with the goals of improving customer service, ticket operations and revenues, when appropriate. Centralize oversight of the technical and financial platforms to assure consistent quality control across all departments and provide serve and support to the decentralized primary uses of the system. Required Qualifications Bachelor\u2019s degree with a minimum of seven years of experience in managing ticket operations and services, preferably in a university environment. Equivalent combination of education and experience will be considered. Proven track record in evaluating ticket operations and numbers, and demonstrated success in improving performance. Demonstrable experience in public-facing customer and client services environment. Broad understanding of events planning and management, scheduling and conference services. Strong knowledge of event marketing, promotions and advertising. Demonstrated knowledge and experience with ticket office technology such as printers, scanners, or a digital ticketing software provider. Experience with the Audience View system highly desirable Strong technical skills to assess appropriate technology and systems. Knowledge of basic accounting, record keeping, reconciliation and audit practices and procedures. Strong interpersonal and collaborative skills to achieve solutions via consensus when possible. Strong communication skills, both written and oral communications. Strong analytical skills. Leadership skills. Ability to demonstrate tact and diplomacy and maintain confidentiality. Ability to manage multiple deadlines and complete them in a timely manner. Ability to cultivate interactions and relationship with diverse stakeholders and constituents. Desired Qualifications Knowledge of ticketing practices in a university environment. Ability to learn and apply policies and procedures.

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