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Tour Receptionist/Gifter

Location
Cambridge, VT

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Tour Receptionist / GifternWyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service.u00a0It is the strong values and u201cCount On Me!u201d service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. The full time Tour Receptionist and Gifteru00a0will provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation. This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etcu2026 ESSENTIAL DUTIES AND RESPONSIBILITES: nu2022 Maintain a positive attitude at all times with everyone you come in contact withu2022 Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to the sales representativeu2022 Ability to work independently with minimal supervisionu2022 Ability to achieve site mandated performance expectationsu2022 Ability to determine eligibility, including but not limited to completion of necessary paperworku2022 Ability to handle proprietary information in a confidential and classified manneru2022 Answer calls and guest questions in a professional manneru2022 CRS data entryu2022 Ability to work a flexible scheduleu2022 Wear neat and clean Wyndham issued uniforms including name tagu2022 Be able to properly identify owner toursu2022 Be knowledgeable of tour categories and qualificationsu2022 Other tasks assigned by the Manager, Supervisor, or LeadnEDUCATION AND/OR EXPERIENCEnu2022 2 or more years Customer Service Experienceu2022 High School Diploma or GED u2022 Professional appearanceu2022 Excellent communication skillsu2022 Interpersonal skillsu2022 Ability to use Microsoft Officeu2022 Ability to work in a fast-paced environmentu2022 Ability to assist guest and co-workers in a helpful, positive, professional and friendly manneru2022 Possesses productive, energetic, and self-motivated attributesu2022 Possesses organizational skillsu2022 Ability to speak effectively before groups of guests and/or employees

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