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Job Details

Senior Travel Counselor Job

Company name
Carlson Wagonlit Travel

$28800.0 - $43200.0 per hour

San Antonio, TX

Apply for this job

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Carlson Wagonlit Travel SatoTravel

( CWTSatoTravel

) is seeking an experienced and talented Senior Travel Counselor for our San Antonio, Texas onsite location. As a Travel Counselor, your mission will be to Deliver the Perfect Trip in order to sustain optimum results for our clients and for CWTSatoTravel.

As the U.S. military and government division of Carlson Wagonlit Travel


), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65 year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

Position Responsibilities

You will delight the traveler/travel arranger and all CWTSatoTravel clients

Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation

Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience

Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems

You will strengthen the CWTSatoTravel brand

Build loyalty by enhancing our clients' overall travel experience while meeting every travel management service requirement and expectation

Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate

Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business

You will build CWTSatoTravel's value

Possess a strong understanding of travel trends and industry best practices

Seek higher levels of performance continuously

Position Requirements

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

High school diploma or equivalent

Minimum 1-3 years travel counselor experience

Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation

Knowledge of ticketing procedures

Proficiency in a minimum of one native GDS

Sabre experience preferred

Government travel reservation experience a plus

Ability to meet and maintain required performance standards

Excellent customer service and communication skills required

We are willing to train a professional and/or student looking to gain experience within the travel industry

Americorps/PeaceCorps and other national service alumni are Position Requirements

This is a Telecommute position.

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Carlson Wagonlit Travel
Website :

Company Profile
Companies and governments rely on us to keep their people moving. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day we look after enough travelers to fill almost 200 Boeing 747s and around 100,000 hotel rooms and handle 95 corporate events. We make our customers’ business work. In 2016, we posted a total transaction volume of US$ 23 billion.

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