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Job Details

Tour Receptionist/Gifter

Company name
Wyndham Hotels & Resorts, LLC

Atlantic City, NJ

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Tour Receptionist / Gifter

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

The full time Tour Receptionist and Gifter will provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation. This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc...


• Maintain a positive attitude at all times with everyone you come in contact with

• Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to the sales representative

• Ability to work independently with minimal supervision

• Ability to achieve site mandated performance expectations

• Ability to determine eligibility, including but not limited to completion of necessary paperwork

• Ability to handle proprietary information in a confidential and classified manner

• Answer calls and guest questions in a professional manner

• CRS data entry

• Ability to work a flexible schedule

• Wear neat and clean Wyndham issued uniforms including name tag

• Be able to properly identify owner tours

• Be knowledgeable of tour categories and qualifications

• Other tasks assigned by the Manager, Supervisor, or Lead



• 2 or more years Customer Service Experience

• High School Diploma or GED

• Professional appearance

• Excellent communication skills

• Interpersonal skills

• Ability to use Microsoft Office

• Ability to work in a fast-paced environment

• Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner

• Possesses productive, energetic, and self-motivated attributes

• Possesses organizational skills

• Ability to speak effectively before groups of guests and/or employees


Company info

Wyndham Hotels & Resorts, LLC
Website :

Company Profile
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.

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