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Business Travel Counselor I

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Prescott, AZ

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Job Description 18-00721 Business Travel Counselor | W2 hourly | REMOTE | 4 months Description * must be able to work EST \/Mountain Time\u00a0 * must have work from home set up, landline and high speed internet. Client operates in a 24x7x365 environment in order to provide exceptional traveler care to our customers. Our organization has core operating hours that can range between 7am to 8pm , depending on the platform\/customer. These hours may change in order to meet business demands. Join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our corporate clients. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be responsible for providing outstanding customer service and accurate completion of all travel arrangements and special requests. \u00a0Arrange routine and complex domestic and international business travel for air, car, hotel, limousine and rail utilizing the Sabre\/Apollo GDS \u00a0Provide consultative multi-country\/multi-carrier routings for best fares and preferred carrier usage \u2022 Ensure optimum customer service while coordinating client travel policy responsibilities effective use of computer systems and exceptional telephone service t echniques. \u2022 Complete special customer requests and maintain excellent client relations Qualifications \u2022 Minimum 3 years of Corporate Travel industry experience required\/Internally 2 years experience with high performance \u2022 Minimum 2 years of International expertise experience highly preferred \u2022 High School Diploma\/GED required. Bachelor Degree preferred \u2022 Sabre\/Apollo GDS experience is required. Strong knowledge of international fare construction and airline routing principles including tax rates \u2022 In depth knowledge of world geography including expedient, cost effective and preferred routing options \u2022 Display highest level of integrity when dealing with internal & external customers \u2022 Ability to serve multi-cultural travelers and handle multiple clients \u2022 Ability to handle multiple projects and prioritize tasks \u2022 Professional written and verbal communication skills are required \u2022 Corporate Travel call center experience required *Hours of operation for this position will vary and flexibility is required* Work from home Requirements \u2022 Must have a dedicated work space within own residence that follows the ergonomic and safety guidelines for performing travel counselor duties \u2022 Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher \u2022 Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement \u2022 Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment \u2022 High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted) \u2022 Dedicated and separate analog landline phone for training and production calls (no VOIP \u2013 voice over internet protocol)

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Company Profile
AXELON DELIVERS HARD RESULTS For consulting needs and complete project management, corporate America reaches for Axelon. Since 1980, Axelon Services has successfully managed complex computer projects, individual consulting engagements and assembled consulting teams for Fortune 500 companies throughout the United States.

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