MGM Resorts International
It is the primary responsibility of the Baggage Handler to provide courteous and complete services to ensure guests’ luggage is received, stored, and retrieved efficiently and without incident. All duties are to be performed in accordance with department and property policies, practices, and procedures.
Provide excellent service consistent with the property’s core service standards and brand attributes.
Greet guests upon arrival in an enthusiastic and courteous manner.
Unload guests’ luggage from vehicles.
Issue luggage tickets and store guests’ luggage.
Anticipate guest needs, respond promptly and acknowledge all guests, no matter how busy or the time of day.
Be knowledgeable of Hotel information to answer guest inquiries. Knowledge of the Las Vegas metropolitan area.
Maintain courteous interaction with Front Services staff to include management.
Practice teamwork, create a positive work environment; greet fellow employees and orient new employees to the department.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Report all accidents and/or incidents immediately to supervisor and/or security.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement.
Perform all other job related duties as requested.
At least 6 months of guest service experience, preferred in a high volume, fast-paced environment.
Ability to: Perform job functions with attention to detail, speed, and accuracy.
Follow directions thoroughly.
Understand guest service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ability to work varied shifts, including weekends and holidays.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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MGM Resorts International
Website : http://www.mgmresorts.com/
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 23 destinations are renowned for their winning combination of quality entertainment, luxurious facilities and exceptional customer service. We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world. Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.