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Customer Service Rep – Collections Specialist (Finance)

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Location
Lincolnton, NC

Profile

Security Finance, a leader in finance, is seeking a Customer Service Representative to join our team. We are one of the largest national leaders in the small loan industry with over 1,000 offices we offer opportunities that others cannot match! The Customer Service Representative is responsible for collections as well as providing great customer service for customers over the phone and in our office. Collections experience is not required; we will train you to do collections as you learn the consumer loan business. What we are looking for are individuals who are passionate about providing outstanding customer service.

As Customer Service Representative you will develop and maintain customer relations while minimizing delinquent debt through collections activities both by telephone and field work.

Additional responsibilities:

Providing exceptional customer service

Maintaining office cash with accuracy and security

Achieving account gain through proven loan judgment and effective customer solicitation

Ensuring compliance with state and federal lending regulations and Company policies

Ensuring prompt completion of loan applications

Ensuring compliance with company record keeping procedures

Benefits

At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

Company paid Health insurance (employee only)

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job Requirements

In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

Additional requirements:

Great customer service skills

18 years of age or older

Valid driver’s license, acceptable driving record and reliable transportation

Ability to pass a criminal background check and credit check

Stable work history

Collections experience (direct first party collections/skip tracing) preferred

Sales experience, preferred

Ability to be working on the phone for the majority of the day

Flexible schedule – ability to work until 8 pm two nights a week and/or Saturday 8:30-12:30

Company info

Security Finance Corporation

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