Zeeland Farm Services, Inc.
The Assistant Manager will supervise and assist Anew Crew Members in focusing on customer service and resolving problems with customers, or transactions and desk equipment operation. This position will be responsible for carrying out the Store Manager’s duties in their absence and develop a full understanding of the facilities operational requirements. This position must excel in customer service in an evironment that will require the ability to work with diverse clientel. The Assistant Manager will be required to work a variety of shifts and have the capacity to fill in shifts in accordance to need. This position will be required to lead Anew Crew members in carrying through on their duties and will have the ability to focus on the needs of the facility and deliver an exceptional response to the customers’ needs in friendlyness, product and cleanliness.Essential Duties and Responsibilities include the following:1. Lead Anew Crew members in providing outstanding customer service to all visitors of the location. This includes the ability to interface with customers in a friendly and helpful way using developed skills and knowledge to assist in leading the Crew Members in meeting the customers’ needs.2. Operate,utilize and supervise Anew Crew Member’s operation of a sales register system as trained and assure or assist crew members in maintaining a correct balance of cash as required. All other financial transactions will be performed accuratly within set tolerances and demands, and the Assistant Manager will assist and verify operations are carried out within set parameter.3. Utilize other business systems equipment as necessary and trained in order to process authorizations for financial transactions, process faxes, and other sales or machines as needed.4. The Assistant Manager will train on and develop an understanding of the i-Rely back office functions and learn the task of reconciling daily business. Will also train on ordering, stocking, inventory practices and watching costs and margins.5. When assigned, the Assistant Manager will perform banking duties in the absence of the Store Manager.6. Utilize time not waiting on customers to maintain a clean and inviting sales area. This position will assist and direct crew members in maintaining a clean and attractive facility. These responsibilites will include maintaining any or all areas of the store or exterior as required.7. Assistant Manager will have the capacity to pass food safety training as needed or required and ensure that employees follow all quidelines of safe food handling.8. The Assistant Manager will work with other members of the team on the schedule to carry out the needs and duties as required. In addition, the Assistant Manager will use consideration in working with all other team members’ needs on duty and the shift prior to or following their shift on duty regarding completion of duties or assisting as needed.9. The Assistant Manager will communicate with the Store Manager all exceptions to normal operating procedures and will direct all crew members of facility needs in an effective way in order to maintain appropriate behavior and standards.10. Employee will follow dress code and not deviate from standards set within employee handbook.11. Work assigned scheduled hours and assist with filling in need shifts as hours of availability allow. The Assistant Manager will come to work on time and not leave early without manager’s approval. In addion, this position will assist in maintaining a correctly staffed facility.12. Maintain supervisory responsibilities that include appropriate inspection and expectation of staff performance and behaviors and standards as set within the store operations manual and the general needs of the facility.13. Complete all other duties as assigned.Qualifications· High School Degree or GED.· Past experience in a convenience store or fuel station is preferred.· Previous experience supervising others is preferred.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Zeeland Farm Services, Inc.
Website : http://www.zfsinc.com
Zeeland Farm Services, Inc. is a family-owned and operated business with seven decades of service to the agricultural and transportation industries