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Group Travel Agent

Company name
TravCorp USA INC

Anaheim, CA

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About Us:Welcome to the Travel Corporation. With over 10,000 employees across 35 offices across the world and over 70 years of experience, we aim to spread the love of travel. Our philosophy is simple: To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value.Position Summary:To grow the Insight Vacations groups business by effectively and efficiently processing group sales requestsMaintain the integrity of information pertaining to groups within the department and within Sales ForceManaging bookings in the internal reservations system TropicsProvide clear communication and information regarding groups to both internal and external customersMaintain group files to ensure that all aspects of group bookings are completed in a timely manner, including confirmations, payment, operations, etc.Assist agents with the development of new products as requiredAchieve the departmentalComplete all group sales inquiries for the geographical areas of responsibilityAssist to maintain and grow existing accounts by service and\/or sales callsAdvise management of service complaints and action taken to remedy sameMaintain and update Sales Force & Tropics with all group booking detailsJob Duties:Sell and promote the product range and process customer bookingsHandle customer inquiries efficiently and accuratelyMaintain accurate and comprehensive knowledge of the product rangeOccasional sales calls to key accounts and clients of interestCorrect and accurate dissemination of information via QuotationsProvide excellent customer service to all internal and external customersActively pursue new group business by canvassing for new work and building strong relationships with agents and consumers.Follow up on all sales inquiries by phone after quotes have been providedAction reports & booking maintenance as requiredAction customer correspondence from multimedia sourcesConsistently meet or exceed individual, team & organisational performance standardsParticipate in ongoing learning and development activitiesSupport open communication and continuous improvement by providing feedback & ideas to managementParticipate in team activities, incentives & group targetsPromote a safe and healthy work environment & support company policiesAll other duties requested by managementQualifications:Essential – Experience in travel consulting, reservations or groups roleEssential – Prior experience within a customer service environmentEssential – Office administration with experienced computer skillsDesirable – Tertiary qualifications in TravelStrong

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TravCorp USA INC

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