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Job Details

Travel Consultant Customer Service Travel CareerProgram

Company name
American Express Company

Location
Phoenix, AZ

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Profile

Job Description Get a first-class start to your travelindustry career.If you have a natural flair for exceptional
customer service, an aptitude for learning and a true passion for
travel, this role is for you.With an intensive 12-week, paid
training and mentoring program, here's your chance to become a
highly skilled Travel Consultant.Are you up for the challenge to
join a leader in the travel industry? From learner to leader, see
the bigger picture.Once you've completed the training, you will be
ready to take whatever travel request comes your way in our
customer contact center: You will delight our Premium Card Members
with unforgettable and unexpected experiences As a consultant, you
will refine understanding by asking personalized fact finding
questions If you are not a travel expert yet, you will know where
to look to find the information you need You will research, plan
and execute customized travel experiences, through booking domestic
and international flights, car and\/or hotel travel arrangements You
will always put the Card Member's experience at the forefront of
everything you do, reinforcing the WOW and winning their loyalty
Qualifications What you need to thrive Proven ability to provide
extraordinary customer service Experience servicing customers
ideally in travel, hospitality, high-end customer service or sales
roles A passion for building customer loyalty by carefully
listening, building rapport and providing extraordinary customer
care, using strong written and verbal communication skills Natural
consultative skills, with the ability to offer confident
recommendations Excellent geography knowledge likely gained by
being travel curious or through time spent exploring the world The
resilience and composure to remain positive under pressure and
constantly-evolving circumstances Confident computer skills are
vital as you'll be using multiple tools and systems daily The
flexibility to work shifts, including nights and weekends The
Phoenix Service Center hours of operation are from 8am - 7pm Monday
- Sunday (7 days a week).The scheduled for this class is Sunday -
Thursday, 10:30am - 7pm.Why American Express? Talk to our people
and you'll find out what we're really all about.Open, creative,
risk-taking, collaborative and innovative are just some of the
expressions you'll hear.It's our culture that makes American
Express an outstanding place to work.So if you're ready to take on
a challenge and make an impact, you owe it to yourself to launch or
grow your career here.Employment eligibility to work with American
Express in the U.S.is required as the company will not pursue visa
sponsorship for these positions.

Company info

American Express Company
Website : http://www.americanexpress.com

Company Profile
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.

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