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Job Details

Travel Counselor

Company name
CSAA Insurance Group

Queens, NY

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AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 50 locations in a five-state area. We provide valuable roadside service to our 3.7 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.


Travel Counselors sell full service travel agency products and services to clients (including tours, cruises, airline tickets, car, hotel, rail and travel insurance), focusing on promoting preferred and group products;

Collect payments and processes the receipt of monies according to Travel Agency procedure;

Keep travel client informed of revisions or changes in scheduling; maintains client files, and processes all travel reservation activity through Apollo.

Build relationships with each client served, to gain loyalty to Club products and services;

Acts as member of branch team or call center team and supports Club policies and procedures for delivery of service.

Cultivates, accepts, and acts upon travel leads.


High school diploma or general education degree (GED) required. A minimum of two years' travel industry experience preferred. Demonstrated salesmanship required, with the ability to close the sale. Strong customer service skills required, including the ability to develop and strengthen relationships. Familiarity with vendor reservation systems and ability to gather travel information and rates on-line. Strong communication skills required. Strong attention to detail required. Ability to work as a member of a team required. Strong computer skills, with working knowledge of the Microsoft Office Platform of products.

Company info

CSAA Insurance Group
Website :

Company Profile
CSAA Insurance Group offers reliable auto, home and other personal lines of insurance to AAA Members, in partnership with local AAA clubs in 23 states and the District of Columbia. With 2.3 million policies in place and $2.7 billion in revenue (2011), we are one of the nation's largest providers of personal lines of insurance.

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