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Job Details

Reservations Supervisor

Company name
Fairmont Hotels & Resorts

Location
Austin, TX

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Reservations Supervisor','United States-Austin-Fairmont Austin','Regular','!*! 

 

Reservations Supervisor

 

Hotel Overview: Fairmont Austin will offer 1,048 guestrooms and suites, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the most anticipated hotel opening in one of the fastest growing markets in the US. 

Summary of Responsibilities:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service

Updates availability sheets and distribute once a week. 

Ensures all group and wholesale rooming lists are loaded in a timely manner

Ensures all e-mails are screened throughout the day- no previous days emails to be left in inbox and all urgent emails attended to

Updates the boards in reservations with new promotions and important information

May be responsible for the compilation of work schedule of the Reservation Agents, to be checked by Reservations Manager

Is knowledgeable regarding entire Reservations system and process

Allocate daily tasks to Reservations staff . ','!*!Qualifications:

Previous experience is an asset

Previous customer service experience required

Previous Property Manager System experience preferred

Computer experience at intermediate level is mandatory with knowledge of Microsoft Office (Excel, PowerPoint and Word, Access)

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Minimum 2 years’ experience as Reservations Agent at a luxury hotel preferred

Visa Requirements: Candidates must be legally eligible to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

','Colleague','Full-time','Rotating / Shift Work','','15.Feb.2018','AUS00105','Reservations Supervisor

Company info

Fairmont Hotels & Resorts
Website : http://www.fairmont.com/

Company Profile
Fairmont is a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. Our diverse portfolio includes historic icons, elegant resorts and modern city center properties. From the beaches of Hawaii and Bermuda to the heart of New York City, all of our hotels offer a superior guest experience that is uniquely ''Fairmont".

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