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Job Details

KC Tour Guide Associate

Company name
Harley-Davidson Motor Company Inc

Location
Kansas City, MO

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Profile

AUTO REQ ID: 5552BR

TITLE: KC Tour Guide Associate

JOB FUNCTION: MUSEUM

STATE AND CITY: Missouri, Kansas City

COMPANY: Harley-Davidson Motor Company

FULL OR PART-TIME: Part-Time

SHIFT: Shift 1

JOB SUMMARY

The Associate (Tour Center) will be responsible for representing Harley-Davidson in a positive manner while providing the highest level of customer service and professionalism.Job Responsibilities

* Greets guests and provides them with registration cards and tour information

* Interacts with guests throughout Tour Center exhibit and retail areas

* Ensures that safety and security guidelines are followed at all times

* Escorts tours and assist with the distribution/collection of safety glasses and headsets

* Implements all necessary measures to achieve a world-class, brand appropriate experience for tour guests, including Tour Center operational practices, and tour quality and standards of excellence

* Performs daily maintenance for the tour center daily opening and closing

* Attends staff meetings as scheduled

* Performs miscellaneous tasks as directed by Tour Center supervisor or manager

* Processes guest demographic information, e-mail addresses and postcards

* Assists in the Tour Center retail storePay Rate: $12.50/hour

EDUCATION REQUIRED

* High school diploma or GED/HSED is required.

EXPERIENCE REQUIRED

* Outstanding customer service skills with the ability to understand and resolve visitor questions or issues

* Demonstrated experience in communicating and enforcing policies are required

* Ability to manage multiple duties simultaneously and work in a dynamic, fast-paced environment

* Demonstrated ability to work in a team environment while providing exemplary customer service

* General knowledge of computer operations or point of sale (POS) experience is preferred

* Three to five years of retail, inventory and merchandising experience or knowledge is preferred

* Physical activity/lifting of merchandise and fixtures involved

* Flexibility in scheduling required including weekends; minimum of 20 hours per week

DIRECT REPORTS: No

TRAVEL REQUIRED: 0-10%

Company info

Harley-Davidson Motor Company Inc
Website : http://www.harley-davidson.com

Company Profile
When riding your Harley-Davidson® motorcycle be sure to ride safely, respectfully and within the limits of the law and your abilities. Always wear a helmet, proper eyewear and protective clothing and insist your passenger does too. Never ride while under the influence of alcohol or drugs. Know your Harley motorcycle and read and understand your owner’s manual from cover to cover. Where available, sign up for a motorcycle safety training course today.

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