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Reservations Agent job Sagamore Pendry Baltimore Baltimore MD

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Sagamore Pendry Baltimore

Baltimore, MD

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Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

Reservations Agent


The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.


Job duties include; although are not limited to:

Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards

Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up

Accommodating in-house guest requests, ensuring a high level of guest satisfaction

Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system

Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence

Understanding the selling strategy for the hotel by knowing the status of room inventory and following it

Processing rooming lists accurately as well as all changes and cancellations for group reservations

Preparing group guest lists prior to arrival

Controlling and blocking rooms as well as pre-blocks for special groups

Ensuring that all reservations transferred to PMS or front office system are accurate

Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy

Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests


High school Diploma or equivalent required

Minimum of two (2) years’ experience in a customer service role required

Previous experience working in an upscale hotel preferred

Excellent telephone etiquette and verbal and written communication skills required

Knowledge of Microsoft Office products such as Word, Excel, and Outlook required


Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.








Sagamore Pendry Baltimore

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Sagamore Pendry Baltimore

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