Corporate Apollo Travel Consultant (Virtual)
Travel is about connecting people through communication, knowledge sharing and relationship building. We understand how important the extra touches can be and we empower our travel consultants to go the extra mile.
If you are an experienced Corporate Apollo Travel Consultant committed to providing exceptional customer service, we want you to join our team. This position is to be virtually located.
Hours for this role are: 11:00 AM - 8:00 PM CST
We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values; respect, integrity, excellence, communication, commitment and delivering the unexpected.
Provide support for clients; making every component of a trip as seamless as possible
Uphold guidelines and standards in the areas of customer service, building and updating PNRs, ticketing attendance, and punctuality.
Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
Remain current on value we provide to each customer
Adapt and change as requirements of the business change
Be responsive to client’s needs and issue resolution with excellent communication and follow up
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
Embody FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.
Recent, native GDS experience on Apollo is a must
Experience arranging international travel for clients.
Handle cancellations, alterations and informing customers when a flight has been delayed or cancelled.
Proficient with Microsoft Office, specifically Outlook and Word
Strong attention to detail with the ability to work well under pressure
Strong sense of urgency as well as flexibility to change as needed
Familiarity with visa and passport requirements to provide effective advice
Provide Best in Class Customer Service that exceeds our client’s expectations
Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
What FROSCH Offers You:
Flexibility to work from home
Opportunity to make a difference in a growing global company
Strong collaborative environment
Medical, Dental, and Vision plus 17 supplemental benefits
IATA and LifeMart benefits
Continued Industry Training
Employee Recognition Program