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Job Details

Cruise Consultant

Company name
Travel Leaders Group

Location
Novato, CA

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Profile

Sell cruise vacations by providing exceptional customer service to Cruise Specialists clients. Sales expertise, attention to detail along with strong product and industry knowledge are mandatory. Continually promote to clients and prospects new opportunities, respond to client issues and adapt policies to meet their needs. Staying well-informed of industry changes and client desires is both challenging and rewarding.ResponsibilitiesProvide exceptional customer service resulting in repeat business and referrals.Meet or exceed annual sales revenue target. Increase sales through developing and maintaining a network of clients and anticipating their needs.Build and maintain strong client relationships (new and existing).Provide cruise line, destination, and itinerary recommendations to clients.Consult with clients on various insurance, hotel, and other ancillary options.Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with vendors to resolve issues.Respond quickly and proactively to client requestsFollow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc.Provide input in company strategy and sales direction.Demonstrate sound judgment in actions relating to overall sales revenue, including but not limited to client gifts and amenities. Perform client communications

Company info

Travel Leaders Group
Website : http://www.travelleadersgroup.com

Company Profile
Our promise has provided peace of mind to millions of travelers – corporate and leisure alike – that they’re working with a travel agent professional who not only provides personalized service and expertise, but who is committed to delivering an experience unlike any other. On another vital level, our promise has also created an indelible bond between our company and our 40,000 travel agents, as well as with the industry’s most trusted travel suppliers with whom we’ve built strong relationships on your behalf.Our promise has provided peace of mind to millions of travelers – corporate and leisure alike – that they’re working with a travel agent professional who not only provides personalized service and expertise, but who is committed to delivering an experience unlike any other. On another vital level, our promise has also created an indelible bond between our company and our 40,000 travel agents, as well as with the industry’s most trusted travel suppliers with whom we’ve built strong relationships on your behalf.

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