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Job Details

Reservations Agent for Luxury Hotels

Company name
EMS CRM

Location
Omaha, NE

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\t\t\t\t\t\tReservations Agent for Luxury Hotels\r
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\t\t\t\t\t\tJob Title Synonyms: Customer service, inbound representative, Hospitality\r
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\t\t\t\t\t\tCompany: EMS Inc.\r
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\t\t\t\t\t\tLocation: Omaha, NE\r
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\t\t\t\t\t\tSalary: WE OFFER COMPETITIVE PAY!\r
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\t\t\t\t\t\t Description:\r
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\t\t\t\t\t\tHow would you like to take calls for a luxury hotel brand that is inspired by nature? One that believes in recycling, repurposing and reuse? One that is designed with beauty and reclaimed materials?  And that are located in some of the most well-known and visited places in the United States? \r
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\t\t\t\t\t\tAdditional Benefits: \r
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\t\t\t\t\t\tCareer advancement opportunities •Team work environment •$350 hiring bonus •Paid on-the-job training •Full time schedules •Medical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire •Casual dress attire •Individual work spaces •Complimentary breakfast on Fridays •Free parking •North-West Omaha Location\r
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\t\t\t\t\t\tAbout the Role\r
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\t\t\t\t\t\tAs a Luxury Hotel Reservations Agent you will Process all reservation requests, changes, and cancellations received by phone. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities\/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns\r
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\t\t\t\t\t\tWorking at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!\r
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\t\t\t\t\t\tEssential Skills:\r
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\t\t\t\t\t\t\tQuickly develops a rapport with the guests\r
\t\t\t\t\t\t\tHandles incoming calls to secure the necessary information to determine guests’ needs during hotel stay\r
\t\t\t\t\t\t\tMaintain a basic knowledge of the hotels represented and the difference between them\r
\t\t\t\t\t\t\tUtilizes hotel fact screens and documents to answer guests and hotel questions\r
\t\t\t\t\t\t\tEducate guests on property amenities\r
\t\t\t\t\t\t\tApplies sales techniques to convert calls into reservations\r
\t\t\t\t\t\t\tServe as a single point of resolution for the customer\r
\t\t\t\t\t\t\tPromote the client’s brand and vision with each customer interaction\r
\t\t\t\t\t\t\tMaximize hotel room rates and occupancy by using effective up-selling and suggestive selling methods\r
\t\t\t\t\t\t\tComply with quality assurance expectations and standards\r
\t\t\t\t\t\t\tMay be asked to act as the On-the-Job Trainer (OJT).  This may include, but is not limited to, double jacking, passing along necessary skills and information to assist others in their development and advancement.\r
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\t\t\t\t\t\tDesirable Skills:\r
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\t\t\t\t\t\t\tComply with quality assurance expectations and standards\r
\t\t\t\t\t\t\tMay be asked to act as the On-The-Job Trainer\r
\t\t\t\t\t\t\tThis may include, but is not limited to, double jacking, passing along necessary skills and information to assist others in their development and advancement.\r
\t\t\t\t\t\t\tMust be familiar with phone Apps, Internet, Email and Microsoft Office\r
\t\t\t\t\t\t\tAt least 6 months call center experience preferred, but not required\r
\t\t\t\t\t\t\tPrevious Hospitality experience preferred\r
\t\t\t\t\t\t\tVariety of shifts available, must be available at least 1 weekend shift\r
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\t\t\t\t\t\tWho are we? We are EMS and we are looking for High Quality Luxury Reservations Agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a “typical” call center atmosphere.\r
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Company info

EMS CRM

Company Profile

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