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Group Reservations Coordinator - Hyatt Place Keystone - Year Round - Keystone CO

Company name
Vail Resorts Management Company.

Dillon, CO

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Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.Hyatt Place Keystone Reservations Coordinator\u00a0Job DescriptionPOSITION PURPOSE: Execute all reservations tasks and responsibilities including group, transient, and wholesale.\u00a0Provide personalized service to ensure all reservations requirements are handled professionally, accurately, and in a timely manner. This role is the property's in-house reservations department and is responsible for the oversite of the daily operation.\u00a0KEY RESPONSIBILITIES:\u00a0Build and maintain accuracy of group blocks into Opera/Reserve including cutoff date, room pick up, room type, suite blocks, rates etc.Ensure accurate billing set-up for prompt and accurate processing.Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager.Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction. \u00a0Audit all assigned group blocks, room rates and concessions against Opera per contract once group has turned definite.Update/Communicate as necessary as group room pick-up and/or cut-off date approaches.Request Hyatt Reservation Group Link to Hyatt Data Services as necessary.Submit World of Hyatt meeting planner points and bonus points when applicable at departure. Communicate details with Convention Services and meeting contact.Enter all reservations (Group/Transient/Wholesale) that require manual entry (rooming lists/Vail Resorts' channels, etc)Assist with Reservation questions from Hyatt call center, Cen Res, OTAs, Wholesale, etcEnsure all appropriate information is available for individual call in groups.Daily Reservation responsibilities including reviewing lists for Duplicates, errors, requests, etc.Work with Hyatt Data Services to build and maintain rate plans/offersRoom blocking (assigning) as necessaryWork with Keystone's Inventory Specialists to assist with room/reservation moves between properties as needed.Balance Room inventory in Opera to ensure optimum availability for both Group and FIT guests.Coordinate all group activity and information, including processing of reservations, rooming lists, advance deposits, and group resumes to necessary departments.Review rooming lists for accuracy of information, format and billing requirements.Facilitate special requests using Opera as well as direct property communication.Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary.Prepare and distribute all necessary reports for hotel's Group Pick-Up Meeting.Lead Pick-Up Meeting discussion around pickup, forecasting, and group needs.Provide Production Reporting as requested/needed.Communicate effectively and in a timely manner to Revenue Management, Conference Services, Conference Sales, Accounting and operation teams any information received that could impact the performance of each group.Enter consumed group rooms into Envision.Other duties/responsibilities as assigned\u00a0SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge, skills and abilities: \u2022 Relevant experience in Reservations and/or Front Desk. Hotel operations experience a plus. \u2022 Desire to participate as part of a team. \u2022 Comprehension of the reservation sales process and excellent understanding of the group sales/convention services process. \u2022 Analytical approach to problem solving and ability to \think outside the box\. \u2022 Strong attention to detail . \u2022 Requires excellent communication skills, both verbal and written. \u2022 Strong interpersonal skills. \u2022 Demonstrate self-confidence, energy, and enthusiasm. \u2022 Ability to perform well under pressure and multi-task. \u2022 Organizational and time management skills. \u2022 Ability to execute tasks independently and efficiently. \u2022 Must possess computer skills and detailed knowledge of various computer programs including, but not limited to, Microsoft Excel, Microsoft Word, Opera, Envision, and Reserve.We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for\u00a0adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service\u00a0is the foundation of our Culture. Come join our team - where A Mountain of Possibilities awaits. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 148105 Additional Info Job Industries Hotel & Hospitality

Company info

Vail Resorts Management Company.
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Company Profile
Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. Our Company operates in three separate, but highly integrated segments: Mountain Our Mountain segment owns and operates the eleven premier resorts of Vail, Beaver Creek, Breckenridge and Keystone in Colorado, Heavenly, Northstar and Kirkwood in the Lake Tahoe area of California and Nevada, Park City Mountain Resort and Canyons in Park City, Utah, Afton Alps in Minnesota and Mt. Brighton in Michigan. Our mountain segment includes lift ticket, ski & snowboard school, dining and retail & rental businesses. Lodging Vail Resorts Hospitality owns and/or manages a portfolio of luxury hotels under the RockResorts brand, a number of hotels and condominiums located in proximity to our ski resorts, three destination resorts at Grand Teton National Park and several award-winning golf courses. Real Estate Development Our Real Estate segment, Vail Resorts Development Company, holds, develops, buys and sells real estate in and around our resort communities.

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